ServiceNow Community

Variable Editor in Portal is not sync up with Variable Editor in Native View

Hello Team, I have a variable editor on Form Widget for created for Custom Application and i have added the same Variable Editor in Native View also , So the user will come and make changes on portal view in data variable editor which is not syncing...

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ITSM Exam Prerequisite – Clarification Needed

Hello Community,I have already received a voucher and registered for the ITSM exam, and I am currently preparing for it.While scheduling the exam, I noticed the prerequisite mentioned:Candidates must hold the Certified Implementation Specialist – Dat...

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Resolved! Access Denied to AI Agent Studio after upgrading 'sn_aia' plugin

Hi Community,I am currently facing an issue accessing the AI Agent Studio and hoping someone here might have encountered a similar situation or could point me in the right direction.The Issue:After recently upgrading the sn_aia plugin, I am unable to...

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Restrict requested for / his manager / opened by --to cancel request once catalog task is generated

Hi Team,Requirement:Configure ServiceNow so that once a Catalog Task (sc_task) is generated for a specific Catalog Item (sc_cat_item) under a Request Item (RITM), the request cannot be canceled by the Requested For user, their Manager, or the Opened ...

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Audit Report in word format

Hi All, We have a requirement to generate an audit report in word format at an engagement record level. In order to meet this requirement, we came across a ServiceNow plugin which supports this functionality i.e. "ServiceNow Document Designer with Wo...

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Audit Management

Resolved! costs and savings associated with change tasks and CRs

To run reports on net costs or savings from implementing change, has anyone added currency fields associated with a specific Change Task or CR?

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Change Management

How to restrict assignment group for particular tables

Hi, I have a requirement. We have a assignment group called "problem_mgnt" now I want this assignment group to be only visible for problem record assignment group field. This group should be hidden in Incident for filed assignment group and for Req...

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Experiencing Extreme slowness of ServiceNow

A user Experiencing Extreme Slowness of ServiceNow while loading the pages. and loading in Incidents, change requests etc.. Taking around 5- 10 minutes to open somtimes.

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Not able to See Assignment Rule While creating Intake form in Legal Service Delivery Practice Area

While Creating Assignment rule inside related list of Intake form in Practice Area of Legal Service Delivery the rule is created but i am not able to see it in the list below please suggest what needs to be done to enable dot walking while creating ...

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Resolved! Deactivate Product Theme in Agile 2.0

In '26, our team will start managing our work using Agile 2.0 with sprints. I'm trying to prepare by setting up our products, teams, sprints, releases, etc. We have a lot of Products and Themes that were used during our implementation last year. Som...

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Agile Development

Not saving the value entered in the variable editor

Hello Team, The users post submission of record Producer they can try editing then values from variable editor in portal Once they edit the value and save the record previous values are showing in the variablesTrouble shooting steps i followed-1. I c...

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unable to display catalog item in ms teams

unable to display catalog item in teams, however we are able to display it in virtual agent in portalthrowing this error "Sorry, this channel is not supported."

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Password Reset Blocked Users

We have recently migrated a project to ServiceNow so users are still not familiar with login creds. Instead of userid they user email and that leads them to block. We see users are listed in Password reset blocked user table but there are users with ...

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MyNow - You've been added to the waitlist!

Hi all, Not sure if this is the right forum for this question but could not find anything more suitable.Before MyNow was released, I was invited to test for few days, then provided the team my feedback and then, when it finally got released, what I g...

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Connecting ServiceNow IDE & Build Agent to GitHub

Prerequisites Access to ServiceNow IDE Access to Build Agent (Zurich) GitHub Account Contents Creating your GitHub access token for authentication – Part 1 Create a new repository for your new or existing app. – Part 2 Set up ServiceNow IDE to...

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