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FSO’s Layered Cake Architecture: Built for Service First, Perfected for Financial Services

Your Architecture Is Either a Launchpad or a Liability When financial institutions evaluate ServiceNow Financial Services Operations (FSO), the conversation often gravitates toward features: dispute management, loan servicing, client onboarding. But...

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Limit Quantity to 2 on the order guide for specific catalog item

Hi , I want to limit quantity to 2 on the order guide for specific catalog item. Thanks in Advance!Harika

Question

discovery run creates duplicate entries in hardware model table, IRE config??

There are duplicates generated on discovery run for the Hardware Model table with multiple entries on the MODEL ID and MANUFACTURER. There are duplicate CIs created with only IP address and name as IP address in the CMDB CI table. What is the criteri...

Question

SPM KPIs

Dear Community, Often I see SPM customers asking the SPM KPIs that can be used to define the success - some term it as SPM success KPIs. As a best practice, this exercise need to be done in the initiation phase of SPM implementation. This means captu...

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KPIs
SPM

Resolved! Convert comment field from type string to HTML type

Hi Everyone, I have a UI Page that includes a field called 'Comments', which is currently a string field. I would like to know if it is possible to convert this field type to HTML to support rich text formatting. Could you please confirm if this can...

Question

CAD exam certificate des not have a certification number

Hi I am currently facing an issue. I cleared my CAD exam on 26/01/2026 under newly introduced Pearson Vue exam system but found there is no certification number in my certificate. Instead there is only a dash (-) sign showing up and that certificate ...

Question

"Download PDF" UI action in Workspace

Hello, New to workspaces.Is there a way to create a UI action button on the form related list called "Export to PDF" so that when the user clicks the button it should export the related list records and user should be able to download. Is it possible...

Question

A couple questions about CWM

Is there an ability to add a colored dot/tag like in VTB to a card? If not what would be an alternative?When viewing the kanban board what is the alternative to the VTB being able to click on a user's name at the top to automatically filter by what's...

Question

CWM Kanban usability questions around tagging, filtering, and backlog behavior

Hi everyone,I’ve been working with Collaborative Work Management (CWM) in ServiceNow for team-level planning and Kanban-based execution, and I wanted to get some insight from others who are using it at scale.I’m trying to understand a few behaviors a...

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UI Builder: Control Audience based on GROUPS (instead of default roles)

I want to be able to control the audience for an Experience using groups instead of roles. All the documentation I've read has said this is possible by:1) enable glide.ux.user_criteria_enabled in sys_properties (https://www.servicenow.com/docs/r/app...

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Defining HR Services: When should an HR Service actually be multiple services?

Whether you're a new customer implementing HR Service Delivery for the first time or an HR power user reassessing your current state, defining HR Services is a crucial step in ensuring a smooth and efficient user experience. There are many nuances to...

Article

New rebuilt Doc site not working - loading application

When I am signed in with my SN account, the new rebuilt Doc site is not working - it keeps 'loading application'. It all works fine when accessing ServiceNow • Docs | ServiceNow as not logged user or in incognito. If Docs now is an app, should it be...

Question

Summarize button is not visible on Incident and Change Request forms

Hi all, I have activated Incident Summarization and change Request summarization skills in my dev instance and captured everything in update set, it worked fine Dev instance. I have moved update sets in QA instance but I dont see Summarize button the...

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Introduction to Declarative Actions

Center of Excellence / Workspace / Introduction to Declarative Actions FYI: This article has not been updated or reviewed since the Tokyo release. Use at your discretion, but be advised that these methods may or may not work on later releases. ...

Article

Imperva Integration

Has anyone successfully built a custom integration between Imperva and ServiceNow before? There is currently no plugin available for integrating these 2 tools so our developer is trying to get this working using a totally custom integration, using Ph...

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Application Vulnerability Response
Integrations
Security Operations
Vulnerability Response