ServiceNow Community

Restricting Ticket Visibility to assigned to and Opened by Users

I have been tasked with Restricting the visibility of offboarding tickets to the person the ticket was opened by and the specified technician that the ticket is assigned to. What is the best practice way to accomplish this? I tried to implement a bef...

Question

HTML in reports/list views

We have several fields in which have enabled HTML in order to give our end users a "pretty" view of data on a homepage. It works great on that page but when you look at the data in reports or list views the HTML tags display making the data difficult...

Question
Service Mapping

ServiceNow Things to Know 115: string field a hyperlink in list view

Hello Everyone, Did you know you could make a string field a hyperlink in list view? In the list view by default only the first field and reference fields appear as hyperlinks but using the [code][/code] tag any string field can be made as a hyperl...

blog

Is it possible to display Record Producer variables in the CSM Case Workspace view

Is it possible to display Record Producer variables in the CSM Case Workspace using the Variables Formatter? We are creating Cases via a Record Producer and would like to know if the Variables Formatter is supported in CSM Configurable Workspace to d...

Question

Any update on Global-scoped apps in IDE/SDK?

Hi! Can any ServiceNow employee give an update on when we'll be able to build and modify Global-scoped applications using IDE/SDK? I asked this question a few months ago and was told that it would be coming "soon", but since then there's been no othe...

Question

Is the software model field in the discovery model table deprecated?

I came across this KB article: FAQ: Software Model field in the Software Discovery Model Table not populating - Support and Troubleshooting where it states:4. Do you find Software Model field updated in Software Discovery Models table.Take a note tha...

Question

Sizing discovery with ACC for laptops

Hi All,I am trying to understand how many MID servers are required to discover 20k laptops once per week. Including Installed Software.There is a really good article about sizing that doesn't mention duration or frequency.MID Server sizing for Agent ...

Question

Resolved! Unable to run DataStream action in Flow Designer

I'm trying to configure a Datastream action within flow designer.However, when I test run the Datastream, I get an "Internal Server Error", and in the node logging I receive the following error message: Invalid query detected, stack trace below [Un...

Question
Integrations
Personal Developer Instance

Resolved! iam facing problem of background script not showing the output

any one please help me

Question
Service Level Management

Automated Scripted Factor Schedule: Can daily updates trigger re-calculation for "Assessed" Risk?

Hi Community,I am working with Advanced Risk Assessments and using Scripted Automated Factors for Control Assessments. I have a question regarding the "Schedule" option (e.g., Daily/Weekly) on the automated factor configuration:If a Risk has already ...

Question
Integrated Risk Management (IRM)
Risk Management

output is not displaying on Background script

var gr = new GlideRecord('kb_knowledge');gr.addQuery('workflow_state', 'draft');gr.query();while (gr.next()) { gr.deleteRecord();}

Question

Agent Client Collector - Excluding a workstation from discovery

Is there a way to exclude a specific workstation from ACC discovery other than uninstalling the agent? I did see an article that talked about the enable_silent_mode property in the acc.yml file... but it looks like that property doesn't exist on the...

Question

How Mature ServiceNow Organizations Manage Feedback

Once ServiceNow is implemented, the real work begins. A mature organization does not treat feedback as isolated surveys or scattered metrics. Instead, feedback becomes a governed, platform-wide discipline that drives measurable improvement over time....

Article

ServiceNow Exchange: What's New in the Q4 Store Release for ITOM AIOps (APAC)

oin this session to learn about what is new for IT Operations Management AIOps for the Q4'25 store release across Event Management, Health Log Analytics, AI Agents, Service Reliability Management, Service Observability, Synthetic Monitoring, and m...

Event

ServiceNow Exchange: What's New in the Q4 Store Release for ITOM Visibility & Cloud Accelerate

Join this session to learn about what is new for IT Operations Management Visibility, AIOps LEAP & Cloud Accelerate Q4 2-25 store release. You will have the opportunity to interact with and ask questions to product management during this live sess...

Event