ServiceNow Community

email processed but Incident is not created.

hi I have an inbound that will create an incident when the subject and user matches. But recently we found an issue with the configuration, when ever we are trying to create an incident through inbound with same subject same as active incident then e...

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.insert() is not working

Hi Team, A simple GlideRecord code is taking infinity time to insert a new record into a custom table I gave the sufficient role to logged in user to validate the create ACL but no luck any idea on this ?

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Displaying Playbook Guided Support on Service Portal with Child Case Visibility and Attachments

I am working on implementing Playbook Guided Support on the Service Portal, and I would appreciate some guidance on a few specific requirements. Use Case:When a manager creates a case, they should be able to:Complete the entire case lifecycle directl...

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What is "code" field in sys_ui_message table

I wanted to understand what is "code" field on the message table form??What is the use of this?? when we use this??Thanks in AdvanceUtsav

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How can we restrict agents to workspace UI only

Hi All,We have created custom app and workspace. We want to route agent to the custom workspace after they login and even if they try to change the URL path, it should again redirect to same workspace. is this possible ??

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Collaborate Icon not visible in Service operation workspace

Collaborate Icon not visible in-Service operation workspace, I have installed cn_com_notify plagin as well but still not visible for me. I need bellow option

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Call Flow from Workflow

Hi All, I am trying to call a flow from workflow using Run flow/subflow/action activity. Flow name has been added but on running the flow i am getting following error. Please assit.

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Updating Topic Category for Topic Details

Hello! In our environment, we have accidentally created three Topic Categories for the same purpose, and have some Topic Details split out amongst them. We are wondering if there would be any potential fallout from updating the Topic Details to be al...

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Migration Tool Platform Analytics Issue

Zurich Patch 0updated Platform Analytics and related plugins to the current versions I opened the Migration Center and clicked on the Start moving button then clicked the Migrate button on the popup. I was taken to the screen that shows the status of...

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MS Teams chat should remain open for 5 days after incident closure

Hi everyone,we don’t want MS Teams chats to be auto-closed as soon as the Active field of an incident is set to false.Our requirement: the chat should remain available until 5 days after the incident is closed.The reason is that for major incidents, ...

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Resolved! Were can I find the "PI 2.0 plugin" + Consequence of not converting to "Life Cycle Stage/status"

Hi guys According to the CMDB 5.0 white paper (end page 19 -start page 20), I can read that the plugin(?) "PI2.0" - "will eliminate synchronization efforts between legacy configuration item statuses (intall_status,operational_status, hardware_status)...

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Scripts possibility in Smart Assessment Engine

Hi Community, We are having a requirement that, need to create an assessments on controls table(sn_compliance_control) using smart assessment engine. I have created the templates and questions in the assessment workspace.My query was: How we can add ...

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Employee Center - Taxonomy Design - Find Nested Category Levels for your Content

Introduction Employee Center product OOB provides curated experience for users as part of unified taxonomy As part of EC, EC pro unified taxonomy implementation design phase, it's required to find out all your content ( Knowledge Article Categorie...

Article

Conversational Variable

I want the Record Producer to have a Conversational Variable like how the Virtual Agent works.

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Create Catalog Task on Selecting Variable

Hi All, I have to create a Catalog task for the Catalog item if the variable "Temporary" is selected, I have created Flow designer for the Catalog item and the Catalog task should create before or less than 14 days (<=14 days) on basis of Temporary d...

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