ServiceNow Community

Comments and worknote field on service operations workspace is not clearing

Comments and worknote field on service operations workspace is not clearing. When i add any test in comments and work note in SOW. click on save it is adding that comment in ticket but also the text is not getting clear in comments and work note fiel...

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The Architecture Trade-offs No One Documents in Design Decisions

Every architecture decision involves trade-offs. Yet in most design documents, those trade-offs are either hidden or sanitised away. What gets documented is the decision, not the cost of making it. I’ve rarely seen a design document explicitly state:...

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Why Your Platform Feels Slow Even When Performance Analytics Looks Green

One of the most frustrating conversations I’ve had with stakeholders goes something like this: “The platform feels slow, but the dashboards say everything is fine.” And technically, they’re often right. Performance Analytics typically measures what’s...

blog

Forta Software Discovery

Hi Community, We have a requirement to discover GOANYWHERE (FORTA Publisher) software under the Software Installation tabs for both computers and servers. With the out‑of‑box (OOB) setup, this software is not being discovered. When we raised a c...

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Instance Strategy Mistakes I See Repeated Across Enterprises

Instance strategy is one of those topics everyone thinks they understand—until it’s too late to change. I’ve walked into multiple organisations where the instance strategy was treated as a one-time technical decision rather than a long-term operating...

blog

Inter Active filter does work for all tabs in Printer Friendly view in Performance Analytics DB.

I have created Performance Analytics dashboard which contains 9 tabs and 1 interactive filter(Status -> pass/failed). When I click on Printer Friendly it opens in new tab and open all 9 tabs one after other, but when I apply the filter say Status = ...

Question

How to set default tab in Performance Analytics Dashboard?

I have created one dashboard in Performance Analytics and there are 9 tabs. But whenever any user loads the dashboards the 4th tab appears as default, I want to set the 1st tab as default when anyone opens the dashboard. I have checked the orders, a...

Question

SharePoint Spoke File Size Limit

Hello all,we are integrating SharePoint in ServiceNow by building a Flow that contains Flow Actions from the OOTB SharePoint Spoke.The questions are:What is the allowed file size for the Flow Action "Copy Attachment To Folder"?The official ServiceNow...

Question
Flow Designer

CMDB Health Dashboard, under compliance shows " No Data Job Completed, however there were no CIs"

HI Community, In CMDB Health Dashboard, under compliance it is showing as like this "No data availableJob Completed, however there were no CIs available to evaluate" what does it means? where i need to check this and for other 2 completeness and corr...

Question

ui builder

I have used the list component to display the record list.But I also want that list to be selectable. When I want to open any record from the list, it should open.Currently, it says ..page not found.

Question

Cross scope privilege Error Message

In ServiceNow, when I'm saving a Task by clicking Save and Closed: I'm getting the below error message:Execute operation on script include 'GlideEntitlementAPI' from scope 'Markets Request' was denied. The application 'Markets Request' must declare a...

Question

Unable to find 'AI Connector' utility in Virtual Agent

Hi,I want to integrate AI Agent Bot in my VA topic. I think for that I need 'AI Connector' utility for that. I am in SNow Zurich version.Issue is that I am not seeing the 'AI Connector' utility option in the VA topic designer. Please help me understa...

Question
Agentic AI
Virtual Agent

How to define a canonical URL in SPSEOHeaderTagsArticleView and/or SPSEOHeaderTags

A large number of our public knowledge articles are not being indexed by Google Search.This was shown in the Google Search Console which we recently configured for our portal. The main reason for not indexeing the knowledge articles is "Duplicate wit...

Question

KB - FEEDBACK TASK ASSIGNMENT

Hi Team,I have a requirement like below, AC1 - Given that I am a knowledge user (ITIL )When I navigate to the Portal, and view an article in the ABC Knowledgebase and select an article rating of 2 or below AND I submit feedback with a reason selecte...

Question

Need to populate certain values to dropdown on UIB on selection of certain options

Hi all I have a requirement on UIB, whenever a Complaint reason is selected, there are certain choices that needs to be populated. (Reference screenshot below) I have tried below client script, but seems not working. /** * @Param {params} params *...

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