ServiceNow Community

Record Producer “Save as Draft” not available when used in Order Guide (Service Portal)

Hi all,I am using a Record Producer as a Rule Base Item inside an Order Guide in Service Portal.The “Save as Draft” option is enabled on the Record Producer (using the out-of-the-box draft functionality). When the Record Producer is accessed directly...

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Can agent assist be setup to search based on a specific field?

Right now agent assist for change_request searches based on short description. But I want to include CI also. How can I do this? It does not allow me to choose CI here. What am I missing?

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Enable External Users to access Dashboards from Portal

Hi Experts, We have a requirement of showing dashboards with interactive filters in Customer Service portal for Customers with ‘snc_external’ role. We cannot use iFrames and use the dashboard link in portal as we get ‘403: You do not have permission ...

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Issue with a field type

In problem task table, there was a field as "Worknotes" , in normal backend table it was acting as "Journal field" which is perfect, but in workspace the same field is acting as "HTML" field, not sure where this configuration was defined?can anyone ...

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How to change the Virtual Agent / Agent Assistant widget icon color in ESC Portal (AI enabled)?

Hi Community,In our esc portal, the Virtual Agent / Agent Assistant widget icon changes appearance when AI is enabled (it shows the sparkle icon and blue gradient).We would like to change the color of this icon to better match our corporate branding....

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Errors with moving custom table and record producer update set

Having issues with updates sets for custom table and record producer. Moved the update sets to TEST instance. After committing the update sets, I cannot see the complete custom table and record producer. Backing out is not working. Running into backo...

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Increase the size and placement of the annotation /message in servicenow portal

HI Community, I have a requirement, i need to increase the size and placement of the annotation /message in servicenow portal....Currently this is appearing at the top i want this to be appear at the center an increase the size of this as well. How c...

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Adoption blueprints is not showing in My instance

Hi Team, nothing is showing up in adoption blue print. We are currently in glide-yokohama-12-18-2024__patch7-hotfix2b-10-21-2025 version. Can you please check and suggest what's wrong.

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New meta tag is not in my update set

Hello.I created a new meta tag and gave it to over 100 forms. Now when i pushed my update set from dev to test, i noticed all the records dont have my meta tag, just the sysid of it. And the creation of the meta tag is nto in my update set and i cant...

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Regarding the Software Entitlement Creation

We have already integrated with O365. We are getting software usage , user subscription data but we are not getting software entitlements.Is it a manual process?

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change management

Hello guys ,Actually i have create a custom model as same as the normal , i need the ask for approval, for that i created a change approval policy , with the inputs as the change_request and model as my custom model .then also i created decisions and...

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Configuring the Now Assist Readiness Evaluation: An Implementor's Walkthrough

If you’re working with ServiceNow’s Now Assist platform, the Now Assist Readiness Evaluation is your first stop to gauge how prepared your instance is for Now Assist and agentic AI capabilities. Before you can see any assessment results, though, you’...

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Can we create Approval Workflow based on Catalog Item Variable the Custom Table Approver field?

Can we create Approval Workflow based on Catalog Item Variable present in the Custom Table and Approver field value of record to be triggered based on it .

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Software Entitlement updation

In some cases, the company may purchase additional licenses under an existing entitlement, especially when the cost per unit remains the same.In such scenarios, does the Software Asset Manager need to manually update and add the additional license co...

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I have created inbound action and it should create req and ritm.

Hi, I have created inbound action and it should create req and ritm and it should email target in email log record. I have written code and it is creating req and ritm and it is not adding ritm to email target. (function runAction(current, email, ev...

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