ServiceNow Community

Resolved! How to add an existing Platform Analytics dashboard to update set?

How to add an existing Platform Analytics dashboard to update set? I have a dashboard created in Platform Analytics long time ago, now I want to add it to a new update set, how to add it. I have added the "add to update set" tool, however it only wor...

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HAM alm_hardware table

Hi team, We are try to creating the alm_hardware table record but we are not able to create this record.. Error like "CMDB identification error occured during creation of ci". Like this error we are facing please help me out. Thanks,Manju

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OAuth Scope Not Blocking Access to Other CSM APIs Despite Scope Restriction

I've configured an OAuth client in ServiceNow and assigned a scope that is limited to the "Contact" API. A standard user with the role "sn_customerservice_agent" generates an access token using this scope. The token is created successfully. However, ...

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Record producer msg

I want to display one error msg when attachment is attached in a record producer how should I do?

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Pop up Message

I have make attachment mandatory for a record producer, I want to show one msg if user doesn't attach any document.

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unable to access a course

When I try to access a course (https://learning.servicenow.com/lxp/en/it-operations-management/configuration-management-database-cmdb?id=learning_course_prev&course_id=c03ca22847ec66547faa0415f16d43f4), I receive this message. You are not authenticat...

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What is Smart Assessment Collaboration feature in the Smart Assessment Engine and how to implement?

Modern workflows often require input from multiple stakeholders. ServiceNow's Smart Assessment Engine (SAE) has evolved to meet need with its collaboration feature, moving beyond the traditional single-assessor model. Here I have tried to give a wa...

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Resolved! Where are My Vouchers in the new ServiceNow's Unified Digital Profile Experience

Today the NowLearning portal as well as the My Profile from that portal were updated. I'm unabe to find any section similar to "My Vouchers" as in the previous version of this site, in order to use my CIS-CSM voucher to schedule the certification exa...

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Monitoring Tool for Event Management

I have Service Map for S4 Hana and Nasuni, I want to know which Monitoring tool can I use for monitor the alerts (Monitoring tool that will interface with the Service Map).@itom @discovery

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Discovery
Event Management
Operational Intelligence
Service Mapping

Windows Server Discovery Failing Despite Valid Credentials

We're encountering an issue with Windows server discovery in ServiceNow. The discovery is failing with the error:"Could not find any valid credentials to authenticate the target for type [Windows]"Here are the details:The credentials used for these s...

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Attestation tasks will only schedule to run at midnight (and other questions)?

We are trying to move from our old Data Certification process to the newer Data Attestations and running into questions and odd behavior, using Xanadu. 1. When scheduling an Attestation, it seems you can only set them to run at midnight.I set a ti...

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Guidance on Assessing SAM Pro & HAM Pro Implementations for Gaps and Enhancements

Hi everyone,I am currently working with a client who wants a complete assessment of their existing SAMPro and HAMPro implementation in ServiceNow. They want clarity on the following areas:What functionalities of SAMPro and HAMPro are already implemen...

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In the list view New Button is not showing for users In Reports List

Hi Team, In the list view New Button is not showing for users In Reports List. As a admin I am able to view that, but users are not able to view

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Flow designer script

HI Team , I need to write the script in the flow designer could you please help me :If the ‘Requested by’ user is one of the owners name , then approval should not trigger; otherwise, it should trigger. How can this be implemented in Flow Designer i...

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All Widgets to print in same A4

I have multiple platform analytics widgets on my dashboard, but when I use the print option, all the widgets are printed on a single page instead of each KPI/widget printing on a separate page. Is there a way to fix this?

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I ha