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Case submitted via CSM Portal should not close on Weekend and State holidays

EktaK
Tera Contributor

Hi all,

 

I have requirement in which Case submitted from CSM Portal should not be auto-close on weekend and State holidays for Specific Account.
Currently we have flow Which is running to auto close the case. 
For now as I have created a Schedule in [cmn_schedule] table and added all holidays in schedule Entries.

But i am not able to call this schedule Entries in Flow, so that i can skip these weekend and holidays.

 

Is there anyway I can resolve this issue.

 

TIA.

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