Case submitted via CSM Portal should not close on Weekend and State holidays
Options
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
an hour ago
Hi all,
I have requirement in which Case submitted from CSM Portal should not be auto-close on weekend and State holidays for Specific Account.
Currently we have flow Which is running to auto close the case.
For now as I have created a Schedule in [cmn_schedule] table and added all holidays in schedule Entries.
But i am not able to call this schedule Entries in Flow, so that i can skip these weekend and holidays.
Is there anyway I can resolve this issue.
TIA.
0 REPLIES 0
