ServiceNow Community

Custom Condition and Formula Builder

Hi,I am looking for guidance on implementing a custom Condition Builder in ServiceNow. Background:I have already explored the out-of-the-box Condition Builder, which is tightly coupled to a specific table and allows conditions to be created only on ...

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Service Mapping

Hello Team,I am new to Service Mapping and Discovery and currently working on a Service Mapping POC.Discovery and the MID Server are already in place. Apart from this, I would like guidance on what information and prerequisites I should ask from the ...

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Integrating with Apple Business Manager for Device management

Hello, I am trying to integrate with Apple Business Manager to import mobile device data into the CMDB. The ABM API uses OAuth2 with JWT for authentication, and requires that the client assertion be signed with the ES256 algorithm. I followed this ...

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notification

Hi Guys I have created a record producer for my custom table, for that i have created a notification with a button like accept , if the any user of the assignment group clicks accept , it change assigned to field with the logged in user. For that i h...

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ServiceNow ES256 Encryption/Authentication issue for custom ABM integration

We are trying to integrate ServiceNow with ABM (Apple Business Manager) via a custom integration. We are facing issues with setting up authentication due to ServiceNow not supporting ES256 encryption algorithm needed to generate client assertion for ...

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Order Guide Request Closing after any RITM closes - FOUND SOLUTION

Found solution on my own. __________________________________________________________________________________________________ I am creating an order guide that, depending on selections, will create several RITMS. While this is working as it should, ...

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UI Builder Enhancement: Create New Button List with Popup

Opening a Dialog on Button Click in a List (UI Builder) Configuration Steps Create the following records via configuration: 1. Action Assignment Table: sys_declarative_action_assignment Create a new Action Assignment record.Populate the fields as...

Article

ServiceNow HRSD Inbound email Action Processing Issue

Hello Everyone,I’m working on an issue where multiple inbound emails are linked to different email ID, which further creates a ticket under a separate assignment group.The problem is that when an end user replies to an existing record, the reply is n...

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Customer Watch List entries automatically added to the "To" line in Major incident workbench

Hello,When we click compose in Major incident workbench , in 'To' - incident added to customer watch list should be added automatically .Does anyone has any way to achieve this?

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I want to hide the time zone displayed after ${sys_created_on}

I am configuring the content displayed in notifications for mobile push messages. To show the record creation date, I set ${sys_created_on}, but the time zone appears after it. Additionally, for Date fields, even though I only set the date, the time ...

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SOW - Service Operation Workspace - Chat Customization

Hi All,My instance is in Zurich release,When a help desk agent is working on Interaction A, and the end user replies on Interaction B (chat),the agent should get a visual alert so they notice it immediately —either:a popup / toast notification, ora g...

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How to hide "Create baseline" button from new project workspace Financials tab

Hi There is requirement to hide baseline button under planning tab from the new project workspace. Please provide step by step guide to achieve this. Thank you!

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Looking for a ServiceNow partner to certify our Plugin for new Service Now releases

Hi there We are looking for ServiceNow developers who can help us to certify our Plugin with latest releases of ServiceNow. If anyone is intrested, please respond back to this post and share your contact details. RegardsAsha

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[GF #1] Completed ArchX | Here's my journey and Ask Me Anything

Today I completed the Architecture Excellence expert program and here’s what I learned. If you consider to take this class, feel free to reach out in the comment section or in DM. Registration at SN UniversityLearn more about ArchX, a must for CTA an...

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Flip flopping serial number in Yokohama

Hello, I am looking for assistance. Here are my Identification Rules, I am being told the Product Instance Identifier (which we are not using) should not be interfering with anything and it is fine being the OOB Rule and the highest priority. All my ...

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