ServiceNow Community

Resolved! How to increase input variables count for action in flow designer?

Hi all, I had a requirement where I need to pass more than 20 input variables in a custom action which is not allowing me to pass inputs after 20 input variables. Could you please suggest the possibilities to achieve this requirement. Thanks,Nithya.

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Reference field showing no Display value

In the below screenshot, the reference field is showing no Display value, but it has some sysID added. Any idea, what might be missing? We had created this table and data quiet some time back, but recently facing this issue. Thanks,Sreesh Surendran...

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Failed to generate PowerPoint. Contact your system admin.

Trying to Export to Power point 'Portfolio Plan status' Report from Portfolio Planning Workspace but getting error as 'Failed to generate PowerPoint. Contact your system admin.' Please provide solution.

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Project Portfolio Management

Newly created child topic is not showing in ESC Portal under parent topic

Can anyone help me with below ScenarioI have created a new child topic and it is not showing in the portal under parent topic Softwares and attaching the screenshots for better understanding Newly created child topic is not displaying in the above sc...

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Showing "No resources found" even though there are agents with skills.

Hi Community,When I apply advanced filter in dispatcher workspace by selecting "AND" operation with required skills, I am getting "No resources found" even though there are agents with skills. In the same way, when I give only one skill without addin...

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Tokyo

Email notification translation using sys_ui_message

Hi, I want to translate the email content automatically based on incident caller language.below approach i followed.I created a sys_ui_message and i have called message in email script, then i have added the mail script in notification body.for e.g: ...

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I cannot set UI Policies nor Client Scripts on agile_board.do

Hi community, In my organization, we have a requirement for certain stories to fill some fields when they reach "Complete" state. I already knew that when a user tries to move a story from "Draft" to another state, then a form opens if the acceptance...

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How to send a Request back to last approver if the next approver has any queries ?

We have a use case that a Request should be sent back to last approver if the next approver has any queries/concerns on the Request. Example : If I raise a request and request is approved by my manager, in case my senior manager has any query, they c...

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Architect

HR Onboarding - Understanding Pre-Hire and New-Hire Roles

Disclaimer: "All views expressed in this post are my own and reflect my understanding of the ServiceNow HR Onboarding application." With Zurich Release ServiceNow HR onboarding uses two distinct roles to manage the onboarding experience: the pre-hi...

blog

Custom header menu (sp_instance_menu) visible to admin but not to consumer users.

Hi Team,I have created a custom header menu for a Customer Service Portal using the Instance with menu table. The header menu is currently visible to admin users but not to consumer users. Earlier, the same menu was visible to everyone, including c...

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Customer Service Portals

Bow-tie

Anyone could help implementing Risk Bow-Tie in ServiceNow IRM. Please refer to the attached image as an example of a Risk Bow-Tie, which includes the following components:1. Controls (preventive = 4 and Mitigative = 3)2. Event or Risk Event = Maritim...

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Custom Widget To Show Additional Change Request Details in Service Portal

Hi all, wanted to share this custom widget I created that shows a popup on the "approval" page in Service Portal. One complaint I've often heard is that an Approver doesn't see much information about a Change Request if they view the OOB "approval"...

Article
Change Management
Multiple Versions

New button for Custom Table

I have a custom table (extended from kb_knowledge). I don't want to use the existing New button but created a new one. This is the scriptvar uri = action.getGlideURI(); var path = uri.getFileFromPath() + ''; path = path.substring(0, pat...

Question

REST API ATTACHMENT

Hi Dev,I want to know if how does it work? im currently trying to implement the attachment api binary and multipart but i got always an error upon my end. Here is the script i used for manual testing on my end in the background script i always got th...

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Hide New Button on Simple List Widget Instance

Hi Everyone, I need to hide the New button from the simple list widget instance when user clicks on show all link. I tried to add show_new JSON available in the community under Additional JSON options however, still the button is visible. I'm in Zuri...

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