Catalog Items not visible on Service Portal

Hello Folks, In our instance, users are able see catalog items in ESC but not on Service Portal, on SP users can see categories but when click on category no catalog items are visible, and there are no user criteria that is restricting, if there is s...

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Knowledge Articles searches need to only return the most current published version

Hi, I want that when performing a global search, it should displays only the most recent published version of each Knowledge Article that matches search criteria. Please do let me if you guys have any solution for this problem statement. Regards,Sidd...

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Event Management

Hello Folks,Can anyone guide me on what is correlation rules in event management? And, how does event will come into em_event table via MID Server/API Integration. What are the configuration we have to perform in the Monitoring tool side & Servicenow...

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• Event Management

How to show catalog item's Variable on Workspace List

Hi Everyone, I have a catalog item with a variable called "Is published". I want to show it on the Service Operation Workspace's List View. (sc_req_item) I know that this can be achieved in ITIL View and Report/Visualization via dot walking, but I'm ...

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CMDB WORKSPACE

I want to implement the what are all extended functionalities CMDB Workspace with standard Licence.Help me on this  

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Strategic Portfolio Management (SPM) one slide representing all the connected modules

I recently completed the Strategic Portfolio Management (SPM) one slider on all the connected modules for SPM  and how they interact. Does this exist?

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• Service Portfolio Management

Create approvers on Rtim on basis of Cost Center

Hey Team,Can anyone please help me I created a schedule job that is generating approvers on RITM on the basis of Cost center, If the approver with level 1  doesnot approve the Ritm after 3 business days than the approval should move to the approver l...

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Customization global form layout with scopeed app

I am working with scopped app.My requirement is to add custom filed on event table which is in global scope.I craeted custom table and extend the event table with it.I created new section and in which I am trying to show my custom fileds on Event for...

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How to allow a manager to add/remove members from their group in ServiceNow?

I have a requirement where the manager of a group should be able to manage the membership of their own group in ServiceNow. Specifically:The manager should be able to add new users to the group.The manager should be able to remove existing members fr...

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In flow designer what is subflw and input output why we use all this give simple example

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Platform analytics || Dashboard migration from core UI to Platform analytics

We are preparing to migrate from core UI to Platform analytics around 2500 Dashboards.Should we do it now? or we should we wait for the major upgrade we are planning in month of May to upgrade to australia first and then migrate dashbaords?

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g_form.submit() is not working with spModal PoupUp Window

Hello Community,I have a Catalog Client Script (onSubmit) running in Service Portal.When a user selects Yes on a variable and no attachment is present, I display an spModal with two buttons:Okay → stay on the form (do not submit)Cancel → submit the r...

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View Rule Not Applied To New Records

Hello,  I have issues with custom View Rules. What I want to achieve is to apply a custom view for Emergency Changes - both existing records and when creating new records.  First, I tried with one view rule (see the screenshot), but no luck - the rul...

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Populate String Variable Dynamically Based on Requested For in Custom Table

Hi All,I have a catalog item where, when a user raises a request, I need to check if the “Requested for” user exists in a custom table.If they do, I want to populate the requester’s name into a string variable on the catalog item. RequirementOn catal...

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Share your thoughts with us.

Share with us your most important lesson you learned from this ServiceNow implementation in the course.

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