ServiceNow Community

Mahathi Veena MVP 2026 - My Community Power

MVP - Made with Visible Persistence The first time I was named a ServiceNow MVP, I called it “Made with Vision and Perseverance.”The second time, my perspective had evolved - it became “Made with Visible Persistence.” With over 13.5 years in IT and 1...

blog

Object-Centric Process Mining: A Star Wars Story

This past weekend two of my favorite things collided. My daughters were part of a school spirit event, and it was Star Wars themed. My mind started to wander to one my other favorite things, ServiceNow’s Process Mining solution, and this blog post ...

blog

Modify In Place vs. Clone: FSO Best Practice Guide for Implementation Partners

Modify In Place vs. Clone: FSO Best Practice Guide for Implementation Partners Objective As Financial Services Operations (FSO) implementations grow more sophisticated, one question comes up consistently: when should you modify an out-of-the-box (...

Article

Ask approval from shared mailbox members

Hello All I was asked to create a flow for catalogue item so that the approval requests/email will be sent to a shared mailbox, so members of this mailbox will be able to approve or reject the requests. these members they don`t have an assignment gr...

Question

Employee center

Hi I am working in Xandu an I lost my pdi with a custom app. I installed Employee Center under my custom instance and I kept noticing that the dom plugin was not installing. I should have installed it globally for all of the updates. I have a wicked ...

Question

Workplace Notifications Reference – Workplace Visitor Management

If you’re working with Workplace Visitor Management, it’s often useful to know which notifications exist, when they are triggered, and who receives them. To make this easier, I’ve compiled and attached a reference list of out-of-the-box notifications...

Article

Domain Separation ELI5 (Explained Like I'm 5)

Over my career I had the opportunity to go back to Portugal and work from my “home away from home” (thank you remote working!) where my parents still live.They aren’t native English speakers; my dad understands a few words here and there, while my mu...

Article
Workflow

Project Workspace does not save tasks when adding them.

Hi Community,I'm facing a critical issue with the Project Workspace. While everything works perfectly for users with the admin role, users with only it_project_manager and project_manager roles are unable to create new tasks from the Workspace.Sympto...

Question
Workspace : Next Experience

Alternative to “Run Script” in Flow Designer for Updating Reference Fields from RITM List Collector

Hi All,I have a custom table that contains a reference field pointing to cmdb_ci_service.My requirement is:When a Request (RITM) is triggeredI need to take values from a List Collector variable (Ci's selected on the catalogue item)And add those selec...

Question

Unable to see the records created in custom change table

i have created a app in studio using global and in that app i have created a custom table and extents change request. But when i created a new record and submit the records are saving in parent table i.e. change request. Help me to resolve the issue...

Question

IT + Cloud + AI Fundamentals – The Foundation Every ServiceNow Professional Must Understand

Hello Community, Before we start configuring tables, writing Business Rules, or building Flows in ServiceNow, there’s something more important — understanding the architecture behind it. In this session, I explained the core foundations every aspirin...

Article

Set Assignment Group for Specific Tasks within the Child Playbook

Hi All!!For playbook there's a lane under which I have a few activates/tasks. For a few tasks I want the to set the assignment group to something else. My approach is to go directly to the specific activity definition and set the assignment group the...

Question

How to create a report to show the ticket count on the daily basis using Created field in ServiceNow

I want to create a Report to show the Ticket counts on the Daily basis, but I only have "Created" field which is a Date/Time field and hence the Aggregation couldn't be done on Date only, it considers time as well for each group. Please help me creat...

Question

System UI - UI Scripts - ATF Custom UI Step Config

Hello - This might be an old question, but trying to get some answers or is there any workarounds for this. I am trying to keep the common library of functions in one place, and want to use inside my custom UI step config definitions, instead maintai...

Question

How can you download ODBC drivers without a support contract or organizational access?

I’m currently unable to download the ODBC drivers because the portal requires a Now Support ID to proceed. At the moment, I am not associated with any organization and therefore do not have a Now Support ID.Could you please advise on how an individua...

Question