ServiceNow Community

monday.com saas integration asking to setup slug field

I am trying to setup a direct integration (SaaS) with Monday.com , but it is asking to select the app slug as this is a mandatory field , I am not aware of this field and there is no mention about this in the documentation as well , Anyone has idea ...

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Know about this community

What is the use of this ServiceNow community and how exactly should help in my learning . One more thing is there any rewards would I get if I am be in active in this community. The reason is I am new to this community .Thank you .

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Make reference field clickable to record

Hi,I have two reference fields on 'sn_customerservice_case' table. Why one of them has the option of 'open record' (preview) and the second one has not

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Mail is not triggering even though mail id is retrieving correctly

There is a requirement to trigger an email notification to the Business Application Owner when an incident is resolved. To fulfill this requirement, I developed a Mail Script and included log statements to verify that the script is executing as expe...

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Not getting option to add a prompt on copied skill/ Original skill.

Hi Experts , I have copied the kb generation skill , and i want to give some prompts . On the original skill there was no option to add the prompt , so I copied it and still I am not getting any option to add prompt. Really appreciate the help on th...

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Tracking external vendor dependencies on Stories/Epics - how do you handle it?

We're trying to figure out the best way to track external vendor dependencies that block our Stories or Epics in the scrum board. A few approaches we've been considering: Marking the Story as Blocked with vendor ticket info in the descriptionCreating...

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Custom table not appearing in Transform Map Target Table (but another similar table does)

Hi everyone,I’m facing an issue in ServiceNow with Transform Maps.I created two custom tables in my scoped application:x_awardsx_national_serviceWhen creating a Transform Map:x_htsat_pconnect_awards appears in the Target Table list x_htsat_pconnect_n...

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Resolved! Where should I import my virtual servers to have good relations with my physical servers ?

Hi everyone, I need to add the servers of one of my company's entities. I have added them to my assets, class servers.So I have my Asset and my CI. Respectively in alm_hardware and cmdb_ci_server.I checked the "Is virtual" box for virtual servers.I n...

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Copy Fields from problem record to Change Request in workspace

In Problem Management, my understanding is that when creating a Change Request from a Problem record in a Workspace, we do not use a regular UI Action. Instead, ServiceNow uses a Declarative Action Assignment, which passes a payload to grab values fr...

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Service Operations Workspace

PA Dashboard: Service Health Visualization Using Incident Priorities (Red/Amber/Green Indicators)

Hi Experts,I’m working on a requirement to visually represent the health status of services based on associated incident priorities, and I’d appreciate guidance on best practices and design approaches.Requirement:We want to display services with col...

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Performance Analytics
Reporting

Automated Windows Hotfix Discovery

Hello Community, I am working on a requirement to discover Windows Server hotfixes for specific OS versions and store them in a dedicated custom table (u_cmdb_ci_hotfixes).While I have successfully configured the WMI query in a pattern extension and ...

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Event Management: Incident auto-assigned to previous engineer instead of only assignment group

Hi Team, We are observing unexpected assignment behavior when incidents are created from Azure Monitor alerts via Event Management. ScenarioAlert Source: Azure MonitorAlert creates incident via Alert Management Rule + Flow Designer subflowAssignment...

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What's New in the Q1 store release for Security Operations

If you are looking to learn more about what’s new in the ServiceNow Q1 store release for Security Operations, this session is for you! Join the Security Operations product team to explore our latest innovations and enhancements across Enterprise S...

Event

Extra Long Clone Durations

Does anyone know why Clones are now coming in with a duration of 12 or 14 hours when historically they've been in the 4-6 hour duration quote and completion time? I've got some cloning coming up and slating it for 12 hours is a huge window to have to...

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Configuring knowledge cente

HI All, I am trying on configure the knowledge center to show HR case data as potential gaps . For that I have created similarity and cluster solutions. I have run the schedule job for knowledge clusters generation , Got the data in knowledge covera...

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