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New COE Added for HRSD and now non-hr_admins can't see any hr cases for any hr services.

We created a new HRSD COE for a specific HR set of services. We kept this pretty out of box - extended sn_hr_core_case table, aligned acls to match other out of box COEs (e.g. benefits, payroll). For some reason non-hr_admins are now unable to see an...

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Human Resources Service Delivery

Is it possible to make Comments mandatory on incident form of service portal while reopening the inc

Hi there, I have a requirement to make comments mandatory if end user tries to reopen the incident by using "Reopen" ui action on service portal. Is it feasible to achieve? if yes the how? if not, could you please share any servicenow document stati...

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unable to access My learning after merging

Hi community,As I now left my previous job, I merged my account associated with my ex-company's to my old account that I had before I joined that company. The next day I received an email that the merge completed. However, I am unable to get to my My...

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Help needed to see the MID Server in lab instances for ServiceNow Platform Implementation On Demand

Hi everyone,I am currently doing the ServiceNow Platform Implementation On Demand training, but I cannot see the MID Server (windows_mid) in my lab instance. The training instructions ask to select the already installed MID Server: windows_mid, but t...

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Are drilldown kind of visualization supported in platform analytics?

Hi,I have several reports and dashboards in Classic UI. I migrated these to Platform Analytics dashboards but there are several reports and interactive filters which were not working properly in Platform Analytics , so the suggestion that came was to...

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Move the update set xml file from dev to prod facing an error

When I am trying to Retrieved the Update Set from dev to prod instance got an error Found a local update that is newer than this one even I am trying to click the Accept remote update set also not working again same error how to resolve this issue

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why "GeneralPDF" not working, getting error like GeneralPDF not defined

Hi All,Kindly let me know why GeneralPDF not workingError : gs.addErrorMessage("PDF generation failed: " + e.message);GeneralPDF not defined.Client SCript :var responseBody = Contenthtml; var letterheadHTML = "<html xmlns:o='urn:schemas-micro...

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🎉We Did It! ServiceNow Hyderabad Developer Meetup – A Grand Success! 💚

We Did It! ServiceNow Hyderabad Developer Meetup – A Grand Success! What an incredible day! 100% participation 83% first-time attendees 3 impactful speaker sessions Amazing fun games! Unmatched energy, learning, and networking From...

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VA shows , No agent available although agent is available from workspace

Hi there,I have made an agent available from HRSD Workspace. And using another person when I tried to chat with this agent via portal, I am getting below mentioned error : "There are no agents available at the moment. Please try again later.Thank you...

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HAM / Asset Management

Hey Folks, Hope all are doing good !!! My organisation is using AMI(Asset Tracker) to deal with assets which is also pushing the data to servicenow as a part of integration. I am afraid that if they have done anything with the IRE before integration ...

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Getting Session Expired (401 ) for some of the users in servicenow after 5 minutes

Hi ,In our ServiceNow instance some of the users are getting Session Expired (401) after 5 minutes. What will be the reason behind this. By default it should be 30 minutes. When we checked the below properties in our instance , we see Thank you!

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Subflow Create Record Sys ID

I have a subflow that creates a record using "Create Record" action. Unfortunately this subflow does not have any output variables. I am trying to get the sys_id of the record created by this flow so I can use it in a reference field down the track. ...

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Configuration compliance integration with CSPM tool

Hi All, I want to build integration with CSPM tool.Can you please help:Which integration capability is used to integrate with CSPM tool? what all tables data is integrated with CSPM tool E.G. Test , test groups etc? Any field mapping recommendations...

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Playbook Intake in the portal - how to get multi row variable set / list input playbook activity?

with CSM and other products now having playbooks in the portal for intake, what is the equivalent of a "multi-row variable set" in the playbooks?

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[Article] What is Query Business Rule in Servicenow

What Is a Query Business Rule in ServiceNow? A Practical Guide to Security, Performance, and Data Governance When I first discovered that not every ServiceNow list showed all available records, I wondered why. I knew there was more data in the databa...

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