ServiceNow Community

Issue with Lead time and Reminders sent in workflow for notification reminders

I have a workflow that triggers when an on/off board ticket is created. This sends a reminder to managers and is suppose to send out a reminder daily if they don't complete the ticket. However the issue I am having is that it is sending over 1000 ema...

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Resolved! How do I add an approval workflow in CWM (Yokohama)

Is there is any step-by-step guide for setting this up?

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Live on ServiceNow: [EMEA] Enhancing Digital Workplace Experience with ServiceNow DEX

Learn how to get the most out of Digital End-User Experience from the team that built it. In this session we'll show you how to quickly identify issues your end-users are experiencing and get them fixed with little or no interaction. We'll review ...

Event
IT Service Management
Virtual
Webinar

Live on ServiceNow: Enhancing Digital Workplace Experience with ServiceNow DEX

Learn how to get the most out of Digital End-User Experience from the team that built it. In this session we'll show you how to quickly identify issues your end-users are experiencing and get them fixed with little or no interaction. We'll review ...

Event
IT Service Management
Virtual
Webinar

Follow-up question after a Genius answer

Hi,We have setup our Virtual Agent with Now Assist and currently using the OOTB Assistant. This is working well and the users are shown Genius Q&A results to their queries. We have a requirement to show the user an additional question to ask 'Did thi...

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Hi

Virtual Agent with AI Agents

Hi, We plan to implement a Virtual Agent with Now LLM and Genius Q&A turned on. We plan to build a virtual agent topic that is able to trigger an AI Agent to bring back response to display to the end user. Can someone confirm if we build a Virtua...

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Live on ServiceNow: Get started with IT Service Management

You just purchased the best ITSM suite on the market, what's next? We’re here to help answer that question. Join us for an enlightening webinar designed to empower you through your IT Service Management (ITSM) journey on the ServiceNow platform. W...

Event
IT Service Management
Virtual
Webinar

Live on ServiceNow: Accelerate Prisma SASE Deployments with the Certified ServiceNow App

Integrating Prisma SASE APIs with ServiceNow often requires significant custom effort, creating operational friction for enterprise and MSP teams. In this session, our experts will provide technical guidance on deploying the new certified Prisma S...

Event
IT Service Management
Virtual
Webinar

Sync vCenter data with ServiceNow CMDB

Hi,Currently we may not be able to use Discovery. I was wondering if anyone has used the REST API or other methods to get server information from vCenter and added to ServiceNow. Many thanksDan

Question

Processing Skipped records and capturing Upgrade Details in Update Sets

Articles, Blogs, Videos, Podcasts, Share projects - Experiences from the field Hi there, Almost every developer or system administrator will at some point have to deal with Skipped records. In the past, the Upgrade Detail records related to Skipp...

Article

Autodesk Fusion

Hi AllWe have subscriptions for Autodesk Fusion and, as there is no direct Integration for Autodesk, we manually export user data from the Autodesk Portal and do a Load Data of the users who have been assigned to Fusion into the Software Subscription...

Question

suspend a HR Case from workspace is reverting to work in progress, and can suspend from native ui

When we are trying to suspend an HR Case from Workspace, a pop-up appears ans state changes from work in progress to Suspended, and after filling in the details in pop-up, the status reverts to work in progress and reason from pop-up is updating to w...

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Human Resources Service Delivery

How to hide Price Quantity and Total from My Task Page

Hi Experts I see these price quantity and total when I navigate to My Tasks page using Employee Center to see my approvals. How do i hide this?

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Incident client script access DOM for getElementById

Needed a client script to a "g_form.showFieldMsg()" on the subcategory field. Easy enough, right? Only issue is the message I needed displayed had line breaks, and well... you can't add line breaks in a showFieldMsg. I tried the \r\n and <br/> met...

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Resolved! Can we use 'Priority' instead of 'Severity' on Security Incident Response Form/Process - any issues?

Can we use 'Priority' instead of 'Severity' on Security Incident Response Form/Process - any issues? Dear Community Colleagues, Can you foresee any issues, if we are to use 'Priority' instead of 'Severity' in the Security Incident Response Form and r...

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