ServiceNow Community

analytics

How can I output the following average numbers into analytics:Current month's average number of agent repliesCurrent month's average number of user (requester) replies?

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Custom Pattern Issue

Hi Team,I was trying to create a Custom pattern on "windows os Desktop" to find the Time zone.But I am not able to set the value. Error:"unexpected error occured durning debug"

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Resolved! Collection Type in table，what the function？

all table ，has a column ，no Column label，Column name，but the type Collection. what the means of it ? eg:sys_db_object and so on

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Now Platform App Engine

Unable to get the new font in the generated document template

We have configured a custom font in a Document Template(sn_doc_template), we were able to view the custom font in the body and after clicking on previewHowever, the same font is not getting displayed in the generated document.we have configured the c...

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Collection type record deleted

Hicollection type record for table is deleted how to get back?

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Resolved! How to add instance specific Knowledge article URLs in Servicenow Widgets.

Hi , we have requiremnet ,in the widget we need to show knowledge article URL ,it shold open instance specific console view of the article. Please help how we can write this validation in the Widget code.

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Create a Record Producer in ServiceNow that updates an existing user's record

I need to create a Record Producer in ServiceNow that updates an existing user's record instead of creating a new one. The fields that need to be updated are: Name, Time Zone, Schedule However, when I create the Record Producer, it currently creates...

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Customer Service Management
self-service

Set up delegated development for OOB product

I know it is possible to set delegated developers who can work inside an application scope without admin access, but I wonder how this is set up for OOB ServiceNow products. As I follow the steps as outlined in Delegated development and deployment, t...

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How to make Teams only show portals

When integrating Teams with Visual Agent, can I hide the Chat tab next to the app name in ServiceNow for Microsoft 365?The background to this question isThis is because the employee center also displays the Visual Agent in the bottom right corner.In...

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Call Playbook from another Playbook - how ?

Hello,I have requirement from client - Playbook call another Playbook. I checked all forums and no luck. Do you know how to do it ? Any help will be appreciated,PBB

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Actual End Date onchange client script is not working

When change request state is moved to implement state actual start date is mandatory. If actual start date should not be greater than actual end date.i have written onChange client script for actual start date. But it is not working properly. var c...

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How redirect the form?

Hi all, Whenever user try to close the CTASK attachment is mandatory once closed all field became read- only.If attachment is not there then submission cancelled error msg thrown and the from reload and all fields are read-only but the CTASK is not y...

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MRVS Issue from record producer to Custom table via related list to store the submitted date from th

I Want to populate my mrvs data from record producer to a table under a related list of a custom table form view.I have created a custom table for the other fields to store the record producer data once submitted. And I have created child table with ...

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Teamsにポータルだけを表示させる方法

TeamsとVitual Agentを統合したときに、[ServiceNow for Microsoft 365]のアプリ名の隣になる[チャット]タブは非表示にできますか？この質問の背景は、従業員センターでも右下にVitual Agentを表示させるからです。つまり、Teamsにポータルだけを表示する設定があれば教えてください！

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Microsoft Teams Integration
ServiceNow for Teams
Virtual Agent

Make Justification field mandatory when change request is out of planned window

Hi all, When Change Request moving to implement and Review State,if Actual Start Date < Planned Start Date ,Actual Start Date < Planned End Date,any one of this true then abort and throw error and make justification field mandatory and set state val...

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