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Resolved! in microsoft SCCM integration I am not getting data in most frequent logged in user field

in microsoft sccm integration in servicenow I am not getting data in most frequent logged in user field in cmdb_ci _computer table

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How to stop Operational status changing from Dr Standby on discovery of SQL Instances

Hi Folks, we have a need to prevent the Operational Status on an MS SQL Instance being updated when the device is discovered. We put our DR SQL instances into the 'DR Standby' status so we can easily identify them. However discovery is designed to ...

Question

Visualize groups of CI’s

Hi, I would like to show a group of top node CI’s, such as services, in a unified map. The use case is mostly related to projects etc where we want to easily visualize how all included items relate and is built up. We only have ITSM std. capabilities...

Question

Alert Management Rule stopped evaluating to auto-create incidents (but manual subflow works)

I am configuring Event Management to process external monitoring events directly in the Global scope. My custom Alert Management Rule was working perfectly earlier and successfully creating Incidents for these alerts. However, it has suddenly stopped...

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Event Management

Custom discovery pattern

Hi All,My team stuck across a problem where some applications are not getting discovered by OOTB ServiceNow patterns. We tried to modify OOTB pattern with Extension section but still facing issues in finding the application. So need to customize the...

Question

Not able to map indexed fields to result card while previewing ai search

Hello Experts, I need assistance with setting up my user fields on user result card while previewing my AI search profile fields like mobile number,location,department,company is not dispalyed even after mapping and setting done under indexed resourc...

Question

Stop Manual Updates! 😱 Update Incidents Using Record Producers

Hello Everyone, Stop Manual Updates! Update Incidents Using Record Producers! I’ve created a quick video walkthrough of how you can achieve the above scenarios. Check out the video below to see how you can utilize this feature in your Proj...

blog

GlideImportSetLoasder and GlideImportSetTransformer API

Hi Community,I’m working on a requirement within a scoped application where I need to automate the “Load Data” process from a Data Source using script, and then programmatically trigger the associated Transform Map to move the data into the target ta...

Question

Flow variable is not setting for current date and other date/time type field

Hello Developers, I need a help on setting up date/time type flow variable to utilize in the flow for different condition along with transform function. Unfortunately, when i am trying to pull run time date time and one field (Date/Time) value to ca...

Question

Courses

I'm new to the platform, but I've been working as a product specialist at the company for 4 months. I'd like to deepen my knowledge of the platform, and as a product specialist, what courses would you recommend? Do you have any certification recommen...

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Limit number of rows in Data table widget

Hi, Is there any way to limit the number of rows in oob data table widget in service portal so that the user wont need to scroll down to see more records.

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How to Start Learning ServiceNow (Step-by-Step Roadmap)

Many people ask how to start learning ServiceNow, especially beginners coming from different backgrounds like IT support, development, or administration. When I started learning the platform, I found that having a clear roadmap made the learning pro...

Question

Upgrade Inventory Button Missing for RFSS / RS / PO After Characteristic Changes in SOMT (Zurich)

Question:In ServiceNow SOMT (Zurich), we are observing that the Upgrade Inventory button is not available at PO and RS when certain changes are made to Product Offering (PO) characteristics and specifications.The issue occurs after performing the fo...

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ServiceNow Instance Upgrades

ServiceNow Instance UpgradesUpgrading a ServiceNow instance is a routine yet critical responsibility for platform teams. Every new ServiceNow release introduces improvements in performance, security, usability, and platform capabilities. Keeping your...

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Visualization categories

Hi, Within ServiceNow Platform Analytics, categorisation is currently only possible within dashboards. Is there a way, or will there be a way, to categorise visualizations as well? Ideally, the same categories used in dashboards should also be applie...

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Dashboards
Data Visualization
Platform Analytics