ServiceNow Community

Convert page variant to a new page - Next Experience

I have a page in UI builder, lets called Home. On the Home page, I have two variants. Now I want to convert one of the variant to a new page - Is this possible? The reason for this is that I now want the content of variant to be accessible from anoth...

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Resolved! Trying to implement functionality to upload an attachment in a Service Portal widget

Hello! I created a custom portal widget that allows a user to download a document residing on a task, upload that document after they download it, and reject the document task if necessary - essentially our custom usage of document tasks. It is work...

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ITSM Performance Analytics - Requirements

Hi all, We have to prepare a requirements gathering session for ITSM Performance Analytics: which questions should we ask? I thought:1. Confirmation for OOB Performance Analytics reports for ITSM2. Who needs visibility 3. KPIs? Many thanks

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I have created a database view (between attachment & incident table)

Hello Everyone, I have created a database view between attachment & incident table..with clause as:-incident_sys_id=attachment_table_sys_idBy this clause it is working as expected.But suppose if a incident record is having 5 attachments then it is sh...

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Security operations integration

Do we have an integration facility with MSFT Defender Attack Surface Manager? If yes, kindly share any documentation w.r.t integration procedures

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Resolved! When I tried integrating microsoft teams and employee center I'm getting eesp instead in the tab

Hi I followed the instructions in Enable Employee Center in Microsoft Teams! (Part1 of 2). Have the account as admin for MS and Servicenow for integration. Download plugin Microsoft Integration core. Installed MS Teams in Azure Apps. Authorize Notifi...

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Unable to create application in PDI – “Failed to create templated object, Missing parameter”

Hello Community,I’m trying to create a new scoped application in my Personal Developer Instance (PDI), but I keep getting this error message:Unable to create this application.Go back to the create app experience and enter a different scope name.Detai...

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Report for Storage consumption per Table

Hello - I am reaching out to request your assistance in generating a report that will provide visibility into the storage consumption per table within our ServiceNow instance. The objective of this report is to help us track usage more effectively, i...

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Possible to Create a Custom Dictionary Attribute?

Is it possible to create/define my own custom built dictionary attribute that would be called in the attributes field?I thought they were maybe script includes, but I can't seem to find where they are defined.ReasoningThis is mainly out of my own cur...

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IDR – Work Notes and Additional Comments Not Replicating

Hi folks,I have an IDR running from QA to Dev in one direction.Incidents are being created normally and some fields are updating, but when I add a new comment, that information is not being duplicated.In both instances, the "Comments and Work Notes" ...

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What is the best method of reporting MoM / YoY results for custom business application fields?

My team has a number of metrics based on custom business application fields that we report on monthly using Tableau because of calculations required to arrive at those metrics. Now we are being asked to also look at those metrics MoM and YoY. We requ...

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Greetings all.

Salesforce Veteran excited to get a fresh start in ServiceNow. Look forward to meeting and/or learning from all of you.

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Accessing and using Service Bridge Remote Task variables in an Advanced Transform script

The Service Bridge Remote Task Definition allows an admin to specify what fields are to be passed back and forth between a connected Provider and Consumer using a Remote Task. Transforms can be specified that will alter a field value and/or label ...

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Resolved! Flow Designer Issue: IF Statements on List Collector Fields Using Choice List

We have a scoped app where a person fills out a Record Producer on the Service Portal, and it populates a record in a custom table. That part works fine. But we are creating a flow that does various things when the record is first added to the tabl...

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Resolved! Cannot Update Catalog Item Templates after Upgrading to Zurich

We have some Record Producers where we have created some Templates (listed under the Generated Record Data tab on the Record Producer). If we open an existing template, I only seem to be able to edit it if my name is in the User field. If someone e...

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