ServiceNow Community

Microsoft Teams (Conversational Interface) – Notification Not Delivering to Teams

Hi everyone, I’m trying to send a Virtual Agent notification message to Microsoft Teams (Conversational Interface) when an Incident is resolved.The notification works fine for the Service Portal, but nothing is delivered to Teams.Is there anything el...

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Tour Guide previous step and skip buttons option on the form.

Hello Everyone,I need to add Previous Step and Skip buttons to a Guided Tour in ServiceNow, so users can navigate backward or skip the tour steps as needed. While I’m familiar with creating buttons using UI Actions, in this case, the buttons need to ...

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sys_template

Is this possible to hide some options in template while creating template? For example if I wish to hide option 'Class'.

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Lits and filter

showing as validate task failed but i completed all steps mentioned by them help please

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catalog builder role for READ

which can we assign for the catalog builder role for READ

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CIS Certification for Employee Center

Hello, I'm not sure if this is the right place to ask. If not please advice me where I can post this question. Do somebody know if there will be a CIS certification for the Employee Center (Pro)? Or which current CIS fits best to cover the knowledge...

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Import set API integration

Hi team, We are using import set API from 3rd party to SNOW.. we are not receiving data properly.. It's means they are sending 1000 records but we are received only 5 to 10 records.. Please help me out.. Thanks,Manju

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How can I trigger a Flow Designer flow only when a specific Order Guide is submitted?

Hi everyone,I’m working on ServiceNow (Yokohama release) and I need to trigger a Flow Designer flow only when a specific Order Guide is submitted.Trigger on sc_request → Flow Designer cannot filter by Requested Items (reverse relationship).The Order ...

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flow designer submitted cat item request , but additional cat_task getting created for RI

Hi team , I have created an flow designer which submits cat item request , post which it creates 1 sc_task for the catalog item request, however this workflow creates 2 additional sc_task , an in flow log it list only one sc_task , I want to debug ho...

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Enable My Favorites on Service Portal

with Zürich version, My favorites can be enabled as a new feature. Please help me for enable/add my favorite on service Portal.

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Unable to assign sctask to team

I am unable to assign sctask to my team. It shows error message.

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Custom Attachment field is not working as expected.

When a file is uploaded in a custom attachment field and the record producer is submitted, an HR case is created. However, the attachments are not visible in both the backend view and the frontend view of the HR case. A Record Producer is being usedT...

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Unlocking the Power of Predictive Analytics: Help Shape the Future

Predictive analytics is transforming the way organizations operate. By leveraging data-driven insights, businesses can forecast trends, identify risks early, automate decisions, and optimize operations. These capabilities enable teams to move from re...

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Predictive Analytics

if want to restrict assigned to field based on caller id location

If caller id location is matches with the users in the assignment group then i want to see those users in the assigned to field.

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Root cause of JavaScriptException: java.lang.IllegalAccessException

Good Morning all we have just updated to Washington i have come on this morning to find that one of the schulded jobs that run every two hours is now generating this error Import Error: Evaluation error: JavaScript evaluation error on:var remoteFileI...

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