ServiceNow Community

Licensing Clarification – CSM Portal-Only Customers (B2B Model)

Hi Community, We are using the CSM & ITSM suite and operate a B2B model where we act as an intermediary between two customers — one at the source side and one at the destination side — and earn a commission for facilitating the service. We plan to u...

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Architect

ServiceNow Onboarding Academy

Does anybody knows what is Service Now ONboarding Academy?

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This heatmap visualization contains too much information to display - Why?

I am having trouble building a pivot-heatmap widget and I do not understand why. I am getting an error "This heatmap visualization contains too much information to display", and I know it is related to the ASSIGNED.TO breakdown since it will work if ...

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Extra Long Clone Durations

Does anyone know why Clones are now coming in with a duration of 12 or 14 hours when historically they've been in the 4-6 hour duration quote and completion time? I've got some cloning coming up and slating it for 12 hours is a huge window to have to...

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Add users as host to available Kiosks

Hi All, I am looking a way to add dedicated employees from Facilities department as Hosts.At the moment when visitors try to check-in using name/email or phone number and reach the page to select hosts, the list is empty. "WSD VM Self registration" r...

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Mapping Business Apps to Business Capabilities - what level?

Business capabilities are hierarchical. When mapping business apps to business capabilities, what level are you doing that at? Here's an example: L0 Capability = New Business & UnderwritingL1 = New BusinessL1 = Underwriting Let's say I have PolicyAdm...

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How do I create and return a useable array of strings from an action in Flow Designer?

I'm working with a few different record types that have different "state" values that are all numbers instead of strings. As I loop through each returned record, I could simply look up sys_choice to get the string representation of the number, but th...

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Reporting Question - how to report on variables found in numerous catalog items

I have twos reference variables that I want to report on - these are in multiple catalog items. One is called project number and the other is called approver.I am trying to get a report that has the following: RITM #REQ #REQ Open DateSCTASK #Opened B...

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Resolved! Agile Board Search

Is there a way to get the search on the sprint planning board to be able to search assigned to? We can search the story number, short description but not assigned to. One of the scrum masters is trying to pull stories from the backlog based on who th...

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Agile Development

Having Issue with 2 Approvals in a Flow

Have a flow that has 2 approvals in it. Both set up as a group approval and that anyone within the group can approve it.It was reported to me that the first approval, even when someone in the group approves it - it doesn't show approved. I created a...

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Automated Windows Hotfix Discovery

Hello Community, I am working on a requirement to discover Windows Server hotfixes for specific OS versions and store them in a dedicated custom table (u_cmdb_ci_hotfixes).While I have successfully configured the WMI query in a pattern extension and ...

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Can you install Workplace Service Delivery on PDI?

I would to evaluate Workplace Service Delivery applications but cannot install them. Why are these applications blocked?

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Read operation on table 'm2m_response_template_to_channel' from scope 'Global' was denied

Read operation on table 'm2m_response_template_to_channel' from scope 'Global' was denied. The application 'Templated Snippets' must declare a Restricted Caller Access privilege. Please contact the application admin to update their access requests. w...

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Debugging in ServiceNow – What Helped Me During a Personal Project

Hi Community, While working on a personal ServiceNow project in my Personal Developer Instance, I quickly realized that building features is one thing — debugging them is another. A few practices that helped me significantly: • Use system logs intent...

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autocomplete for list collector not working for all records in a custom table

version yokohama patch 10 catalog item variable is a list collector pointed to a custom table.reference qualifier is pulling in the choice options though not ordered alphabetically as desired.autocomplete search will work for some records, notably t...

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