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Important Update on Legacy Reporting and Analytics with Australia Release

Subject: Important Update on Legacy Reporting and Analytics with Australia Release Dear Valued Customers, We would like to address some concerns and provide clarity regarding the upcoming upgrade to the Australia release and its impact on your report...

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After Business Rule is getting Executed before my flow is creating Task and closes the RITM

Hello,This is my After update BR on SC Task Table(function executeRule(current, previous /*null when async*/ ) {if (current.request.state != '5') {var ritmSysID = current.request_item.toString();var grRitm = new GlideRecord('sc_req_item');grRitm.quer...

Question

Regarding CSDM Course

I have completed the course, but the completion status has not been updated and the percentage remains unchanged. Kindly do the needful to resolve this issue.

Question

Can we redirect approvals?

Dear flow experts, How can we re-direct the approvals from one approver to another? Best Regards,Ashwini Pingle

Question

Language Option Change in Now Mobile app

Hi everyone, Many of you come across a requirement where you need to change the Instance language option in Now Mobile application. Users with SSO enabled are not able to change their language while login to the Now Mobile app and customers/clients/u...

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Table ACL vs Field ACL

If a table ACL allows everyone to access the table, but there is also a field ACL on a specific field that allows only the admin role, which one takes precedence?In this case, will everyone be able to access the field because the table ACL is open to...

Question

What's New in Digital Product Release

Digital Product Release – What’s New in May 2025? With the May release, we’ve expanded the scope of DPR to include service releases and made updates to the data model and release creation process. Highlights include: Support for service releasesR...

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Do any document for oauth 2.0 bi-directional between servicenow and 3rd party application

oauth 2.0 bi-directional between servicenow and 3rd party application, i need to learn access token and refresh token.

Question

Resolved! Display Multi Select Options and capture selected values in Ticket description

Hi Team,I have a requirement in a Record Producer and need guidance on the best approach. RequirementIn a Record Producer form, I need to display:A label like: “Please select roles”Under this label, I need to display 30 role optionsThe user should be...

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Alphabetize Configuration item

I want configuration item in alphabetical order. Is there any way to do that?

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Unable to find workspace UI action "Restart Phase" in Digital Product Release workspace.

Hi Channel,please guide me where is "Restart phase" action on DPR workspace can be found. This action changes the pending phase task status to closed complete , i want to figure out where this logic is written so that i can update it to be closed can...

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I want to give access to KB Managers to add articles as Featured Content like KB admin

I want to give access to KB Managers to add articles as Featured Content ike KB admin but New UI button on Featured Content related list on Knowledge Base is missing for KB managersKB ADMIN view:- KB Manger view:- configuring list contraol giving f...

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As a fresh graduate who studied Finance and Business Info Decision Systems what career path is best?

I am interested in becoming an app developer eventually but I do not have experience as a coder yet. Should I start as a system admin or as a business process analyst according to my background in Business Info Decision Systems.

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Github integration

I have a multirow variable set within that there is a variable called accept/reject , I need these values to be changed from github. For some reason it doesnt allow me to do that , how is that possible to do ?

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Report on Incidents Assigned to Users Under a Manager – Archived Users Missing

Hi @all, I am trying to retrieve a list of Incidents assigned to users whose manager is a specific person (example: Abel).Abel has two users reporting to him: ITIL User1 and ITIL User2. When I filter incidents using the manager field (Assigned to → M...

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