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Introducing The conversational AI Service Desk Build automations using plain language. Resolve employee requests in Slack, Microsoft Teams, and email. Stand Flow up in a day. Deliver value from day one. Explore Flow What`s New Popular Posts More The latest in Community Posted by jordancbaron Registration is open: Come build with us at now[dev]26 Mark your calendars: November 4–5, 2026 at the San Jos... Read More Posted by jordancbaron The CreatorCon 2027 Call for Content Is COMING SOON The CreatorCon 2027 Call for Content Is COMING SOON He... Read More Posted by laszloballa When AI Can Write a Thousand Answers, What's Yours Worth? Key takeaways A commun... Read More Posted by Eric L Ask Me Anything with the Flow by ServiceNow Team Hi everyone, I'm Eric, a Product Manager at ServiceNow... Read More Posted by SujanDutta ServiceNow Action Fabric: A detailed walkthrough All You Need to Know About ServiceNow Action Fabric Se... Read More Posted by Travis Toulson Building an MCP Server on ServiceNow and Connecting Claude to It I have built a handful... Read More Posted by laurenmcman Otto vs Now Assist: What Actually Changed Let's address the elephant in the comments section first, because it's the same que... Read More Posted by ServiceNow ServiceNow Otto Has Arrived: What's Changing in Community and What It Means for You ServiceNow Otto Has Ar... Read More Posted by laurenmcman Introducing The Developer Passport: Brazil Release Preview Introducing The Develo... Read More Posted by laurenmcman Catching Up on Developer Passport: Australia (Before Brazil Drops)   Catching Up on Devel... Read More Posted by ServiceNow Incident: Developer Site Restored and PDI Availability Issues Update: July 27, 2026 ... Read More Posted by ryanyong From Development to Production: Ask ServiceNow's AI Experts Anything Hey everyone, I'm Ryan... Read More Posted by Earl Duque How to backup your Personal Developer Instance (PDI) Backing Up Your Personal Developer Instance (PDI) One ... Read More Posted by ServiceNow How to ask a great question in the Community The ServiceNow Community thrives on questions. When you ask a clear, focused questi... Read More Posted by sujitkhasnis How to Identify, Sponsor, and Scale the Right Agentic Use Cases I've watched smart tea... Read More Posted by SamirD ServiceNow builds the trust layer for Autonomous AI with NVIDIA OpenShell At Computex this week,... Read More Posted by Jay_Couture Introducing project Warpspeed: alpha sign-up is open If you were at the CreatorCon Keynote, you saw Warpspe... Read More
Popular Posts Posted by patrickdeca Does business rules still fire when creating a project from template? I have a simple insert... Read More Posted by Kyle Wiley Dot walking through multiple tables in client script I am trying to dot walk through multiple tables in an ... Read More Posted by Community Alums Is there a way to view the sprint that are closed in Agile Module Hi, There is ask where... Read More Posted by Sachin Pratap S CA Spectrum Connector Definition Hi, We are planning to integrate CA Spectrum with ServiceNow to pull events as part... Read More Posted by mike2agk Exclude/stop the Insert/Creation or update of CI's based on Name during Disocvery All, Do we have a way ... Read More Posted by kendall_lin Time Card & Time Sheet Qs - Approval and Related List Display Hello,My organization ... Read More Community Highlights sejal1107 Specialist Problem Model selection on workspace We have 2 problem models 'A' and 'B'. I have created an interceptor on problem to c... Read More Prasanna_Patil Specialist Stocktiker requirements Hi all, We are integrating stocktiker on service portal. Hence can anyone suggest what should be functio... Read More Ramya V Specialist How to Enable Now Assist for Work Order Task Closure in FSM Mobile Overview Now Assist fo... Read More Ramya V Specialist How to Enable Now Assist in the ServiceNow Agent Mobile App for FSM Overview Now Assist fo... Read More George_1 Specialist How to Generate Knowledge Articles Automatically from Resolved HR Requests? When an HR request is ... Read More Prasanna_Patil Specialist Workday to servicenow integration requirements gathering Hey All, We are building a new portal and performing w... Read More George_1 Specialist Agent Chat Window Disappears in Service Operations Workspace After Accepting Live Chat Request Hey All, We are building a new portal and performing w... Read More Tejas Adhalrao Specialist Questions Regarding Import Set Transform Map Execution and Easy Import Validation Hi Community, I have t... Read More Discover Community Community Central Just joining the Community? Start by exploring Community Central to discover all the different corners of the ServiceNow Community and see how you can get involved. Learn More Product Hubs Looking for details on a specific ServiceNow product? We’ve got you covered. Dive into our extensive product hubs, packed with all the information you’ll need. Learn More Community Events Join Community events like Developer Meetups and Ask the Experts to connect with ServiceNow enthusiasts, share experiences, and network both locally and virtually! Learn More User Groups User Groups (SNUGs) offer an opportunity to connect with fellow ServiceNow enthusiasts in your city or region, bringing together people with shared interests and experiences! Learn More Upcoming Events In person ServiceNow Nexus | Security and Risk 2026 Hosted by ShaunaV 13 Oct–15 Oct, 2026 08:00 AM PDT Event Details Online ServiceNow Exchange: AI Academy - Meet SmartDocs Redaction Agent & Doc to Voice Hosted by ServiceNow 13 Oct, 2026 08:30 AM PDT Event Details In person Nexus Security & Risk 2026: ServiceNow's Security and Risk Customer Community Event Hosted by Sarah Wood 13 Oct–15 Oct, 2026 11:30 AM PDT Event Details Online ServiceNow Exchange: Platform Analytics Academy - A Tour of AI Analytics OOTB Hosted by ServiceNow 14 Oct, 2026 09:00 AM PDT Event Details Online ServiceNow Exchange: Activate AI Skills and Agents for Incident Management (APAC) Hosted by ServiceNow 14 Oct, 2026 09:00 PM PDT Event Details Online ServiceNow Exchange: Platform Academy - Agentic AI Workflows for Fulfillers Hosted by ServiceNow 15 Oct, 2026 09:00 AM PDT Event Details Join the Community Welcome to the lively and ever-growing ServiceNow Community! Whether you're a newcomer or just looking for a quick refresher, we're here to support you every step of the way. Grow together Tap into Community to unlock real-time opportunities for support and growth. Unlock Potential Connect with others Elevate your expertise and deepen Community connections, whether online or in person. Find an Event Join a group Dive into countless groups across our Community and let your voice be heard. Find a Group Become an expert Boost your expertise, elevate your reputation, and connect with top professionals in the ecosystem. Build Your Reputation

Community activity

report approach

Hi Team , The requirement is There are 20 assignment groups  sometime they are assigning back to the ServiceDesk team how can we fetch the tickets for all groups which they have assign back to ServiceDesk .for creating the report  what could be the a...

  • Question

Unable to view alerts on mobile

Hi Team,On mobile agent app, we were unable to view the alerts so we have installed SRM plugin. But we have many addition tabs added due to that.  So we have replaced all the srm_responder role with evt_mgmt_operator.On the launcher screen we have 'M...

  • Question

Onchange client script is not working

Hi All ,  I have written the on change client script  on the account field , on the first time this  script is working fine but in the second time changing the  field value ( giving more than 9 digits ) it is not clearing the value , could you please...

  • Question

onchange client script not working

Hi All,I have written an onChange Client Script on the Account Number field to allow a maximum of 9 digits.The script works as expected the first time. However, when I enter more than 9 digits for the second time, the field value is not cleared.Could...

  • Question

🔎 Troubleshooting & Preventing Duplicate Task Numbers in ServiceNow

  Troubleshooting & Preventing Duplicate Task Numbers in ServiceNow A complete guide to understanding, detecting, and enforcing unique numbering on Task and Task child tables Duplicate numbering on Task or its child tables (Incident, Problem, Chang...

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  • Incident Management

Resolved! How to change Now Assist Virtual Agent Icon?

Hi Everyone,I have enabled Now Assist in Virtual Agent on my portal, and I want to customize the icon  that appears for the Virtual Agent (chat launcher). Currently, it shows the default Now Assist icon, but I would like to change it to a custom one....

  • Question

HRSD training

Hello,I hope you all re doing great,I m looking for a mini project or use cases to implement HRSD on the PDI in order to learn how to implement the module HRSD from scratch, and if it contacins some AI it will be more great, so if any one has any hel...

  • Question

ServiceNow-AD integration: MID Server On-prem vs Cloud

The requirement is to automatically add a user who already exists in ServiceNow to the appropriate Active Directory (AD) group based on the application selected in the catalog request.The expected flow is:Catalog Item Submission → Identify Requested ...

  • Question
  • Architect

Problem Model selection on workspace

We have 2 problem models 'A' and 'B'. I have created an interceptor on problem to create problem with those 2 models. This interceptor is working as expected for native UI but its not showing on workspace and instead the default problem model is sele...

  • Question
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