nowGurukul ServiceNow Learner's Club – Virtual Meetup #13

• Question

Requirement

If a group has child groups, don’t deactivate it (parent group).If a group has a parent, don’t deactivate it (child group).Only deactivate standalone groups (no members, no parent, no children).

• Question

Error Message: Invalid attempt. Encrypted data could not be saved

Hi community. While submitting some of record producers, I am getting this error message: 'Invalid attempt. Encrypted data could not be saved.' Now this is due to some masked fields which we have added in producer as per request from client. I also t...

• Question

ServiceNow Account merge disaster

Hi All,@Ankur Bawiskar  @GlideFather  @bhuvan  @Mark Roethof @SarahJ  @Jim Poisson @Dan Bruhn @BhuvanT I recently had my accounts merged, and since then I’ve lost access to the ServiceNow Community. An incident has already been created for this, but ...

• Question

How to disable 'Please type your response here ' in virtual agent , when i have boolean type node

Is there a way to disable "please type your response here". The goal is to get the users to only click the button. We do not want users input,  other that yes/no when ask 'would you like to add a comment' 

• Question

Lookup action on flow designer but get error, scope does not have read access to table sys_db_object

Hi All, I keep getting error on my subflow that uses look up action to look up on the sys_db_object table.  Depending on the choice selected by user, form will show choice list from sys_user or sys_user_group. These selected list values should be dis...

• Question

How to export RIDAC for a project?

I'm trying to export the full RIDAC log for a project. Several community responses and support resources mention right-clicking on any of the column headers to access the export option, but I don’t see that functionality in my instance. Some replies ...

• Question

Resource Assignment and Capacity Planning Guide

Are you ready to start your Strategic Portfolio Management (SPM) implementation journey for Resource Assignment and Capacity Planning?   This guide gives you valuable information you can share with your team, including proven guidance and links to ke...

• Article
• Capacity Planning
• Portfolio Planning Workspace
• Resource Assignment
• Resource Management
• SPM
• Strategic Portfolio Management

What does the red dot mean next to the record producer in the screenshot?

• Question

Related Lists on the HR Profile table

In my PDI, when I look at an HR Profile, there are related lists at the bottom of the form.I can find all but 2 of them on the Relationships table or the sys_m2m table.Can anyone tell me how these are created?The 2 I am referring to have the labels '...

• Question

Vulnerability Risk Calculator - Use Source Risk Score instead of Vulnerability Severity?

Hi,We currently use Source Risk Score from Qualys (Qualys Detection Score; QDS) to do a direct map to our Risk Score in ServiceNow.  QDS combines the severity of the vulnerability with other Threat Intelligence to get that Risk Score.  Quite frequent...

• Question
• Qualys
• Security Operations
• Vulnerability Response

The "HR for HR" HRSD Case Security use case - without the horrible tech debt

A common requirement I've either been asked to implement, or review over the years, is an implementation of "HR for HR" case visibility restrictions. In other words, if a case is raised and is relevant to a person in HR - the subject of the case, jus...

• blog

Adjusting events query for SolarWinds Connector

We are currently looking to utilize the OOB connector for SolarWinds alerting in ITOM. However, one of the hurdles that we encounter is the deluge of events coming in from our SolarWinds instances due to the lack of proper event filtering.I checked t...

• Question
• Orchestration (ITOM)