ServiceNow Community

AI Desktop Action - Screens, Anchors, and Steps: The Building Blocks of Desktop Action (UI blocks)

Overview When the Agentic Desktop Recorder captures your desktop interactions, it organises everything into three building blocks: screens, anchors, and steps. Understanding how these three relate to each other is the foundation for building automati...

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What's the difference between an application and a plugin?

An application is a standalone piece of code, such as an accounting program, that implements a collection of features.A plugin is not standalone. It provides feature enhancements to installed applications. Here's a video about the differences: http...

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Backup before cloning

We are experiencing an issue capturing our work in an update set. We need to back up a catalog item, flow, subflow, and decision table, but these were developed before an update set was created. Manual backups are an option, but we’re looking for a m...

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Why the Labor Cost Generation not Autogenerating for Resource Assignment

We are setting up to migrate from Resource Plan to Resource Assignment. When we are using Resource Plans, the Cost Plan is generated when the Resource Plan is created and approved. For the Resource Assignment, it requires the user to manually click t...

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Remove the section in service operations workspace

I need to remove the section(cause) in the incident form in SOW, I have done configure form layout and form builder. it's done but it is still showing in the incident form, I don 't know how it is showing even after removing completely, can you guys ...

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Show logs in integration log table for last 8 hours weekdays

I have created a report in which one of my requirement is such that only last 8 hours integration logs should be filtered for weekdays in integration logs.I have checked other ways without scripting but not found any filter for this scenario can anyo...

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SAM Pro vs SAM

Is there any documentation outlining the main differences between Software Asset Management and Software Asset Management Professional? I'd like to understand the key benefits and differences before considering a purchase of SAM Pro. Any guidance on ...

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Resolved! How to Remove Due Date and Over Due/Due in in My Tasks Widget/page in employee center portal

Hi Team,I want to remove/Hide the below highlighted green colur text in My Task widgets in Employee center. Where i need to go to hide those.Highlighted Green colur text i want to remove from both the places.Let me know how i can acheive this?Thanks ...

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Automated Scripted Factors

Is it possible to take yes/no variable fields or checkbox variable fields and turn them into numbers for scripted factors? If so, anyone have a sample script to try out?

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Automated Scripted Factors

Is it possible to take yes/no variable fields or checkbox variable fields and turn them into numbers for scripted factors? If so, anyone have a sample script to try out?

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Are there conditions to reschedule (or retarget) a release? If so, what are they?

Are there conditions to reschedule (or retarget) a release? If so, what are they?I am doing testing in the development environment and have created new releases. When i attempt to reschedule the release there are a multitude of cases where the releas...

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Best solution for delivery process in FSM

Hi,I need to define a technical solution for the process of delivering assets from the warehouse to the point of sale (location), including order preparation, DDT generation, tracking and handling. The aim is to minimise customisation and make the mo...

Question

How to find works done under a assignment group for Incident

I wanted to know how to get the information of works done under a assignment group in Incident. If there are reassignment, I wanted to Specific each assignment groups and the works that were done under each assignment group. Kindly let me know if we ...

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SAP FI and servicenow integration document

Hi Community,I need to learn more about SAP FI and ServiceNow integration. Could you please send me the document or implementation link to know more about this integration.ThanksPriyanka

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Tags in HR workspace landing page

Hi Team, Below tags (red/yellow/Green ) in HR workspace can be configured or its within UI builder?I need to add new tag as recently updated.

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