custom logic to update the Maintenance field

I am working on the custom field based MM functionality and when ever I am sending an alert my action script is making the Maintenance field to true which is working as expected.. but when i sent the same alert(deduplicate alert) the tally became 2 b...

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doubt about records scope

Hi everyone, Q: Should records created for a BIA Analysis (such as timeframes, tier recoveries, impact categories, bia templates, etc) must be under BCM scopes (i.e. GRC: Business Impact, GRC: Business Continuity - Core, etc. ) or can they be in glob...

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Can we restrict a role to navigate to Portal URL?

Hi All, I have an agent role where the requirement is to restrict this role to stop navigating to Customer Service Portal through URL. In the app navigator the module is not available. The ask is this agent can only access workspace but not portal. I...

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Which version of the CSA exam will you be taking in October 2025?

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Issue with "Assigned to" Field in Create Catalog Task Action

  Hi Community, I have one catalog item, and if user submits the form, then the sctask should assigned to be whoever opens the request, I am attaching snapshot for reference. In my PDI (Personal Developer Instance), I created a flow where the "Create...

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How do you get the organization's ODP / ODV info in Control Objective / Requirement into CAM

I know this might sound like a dumb question, but...How do I get my organization's ODV into the Control requirement or Objective easily? The org has a spreadsheet with each control objective and what the ODV is for the ODP values in the control. Ther...

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• Integrated Risk Management (IRM)

Need to make assigned to mandatory in incident when state is except New or cancelled in vtb board

Hi Everyone. I have requirement where I have make assiged to mandatory  when we are moving vtb cards related to incident from one state to another except new or cancelled. I checked ui policies with only related to VTB view it didn't worked, created ...

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Can we retrieve the Okta IDP JWT token using the Okta Spoke in ServiceNow Integration Hub?

I'm using the Okta Spoke in ServiceNow Integration Hub, and I’d like to know if it’s possible to retrieve the actual JWT access token (IDP token) issued by Okta that the spoke uses for authentication My questions are:Is there a way to access or extra...

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Link multiple agencies to a business application

Hello community,We have a requirement to map multiple agencies tagged to a business application.current process:- We are creating multiple business app records(we are maintaining business apps manually) and mapping corresponding agency (agency field ...

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Digital product release - Scope and policies

Hi all, Some doubts about the Release scope:- Work items correspond to story and epics, right?- Stories and epics can be only imported in a release or they can be also added manually? If so, how? Because I do not see any button or option- Why there's...

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Increase font size of input label UI Builder component?

I have added an input component in UI builder label of input seems smallHow can i incrase it ,Tried adding css but its not reflecting    

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Autopouplate UI page based on selected RITM

Hello Experts, I want to autopopulate the UI page based on the RITM selection i.e. is a refernce field.Cost center and Server should be autopopulated from RITM variables.Below is My UI page. This Ui page should trigger when Change request's state is ...

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Reports & Dashboards on SLA's

Dear Team,I need your help to build reports on SLA’s Compliance since we don’t have performance Analytics.% of tickets meeting response and resolution SLAs.% of tickets breaching SLA Ticket Status Breakdown Count of tickets by status (Open, In Progre...

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Hide a field in a catalog item view based on requestor's user role

Hello Everyone, How can you make a certain field invisible and not mandatory? There is a UI policy set to where if urgent request is 'Yes'Need by Date and Approving Deputy Director is mandatory and visible. But in a catalog item view in the Service P...

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Limited number of group by fields

In platform analytic dashboards, I see we can only add 2 fields for group by (breakdown) in the dashboard configuration (attached a screenshot). Is there a way we can increase the number of group by fields by changing any settings or preferences? thi...

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