ServiceNow Community

Blocking Employee Center for certain users

How can I prevent certain users (based on their roles) from accessing the employee center? I can redirect to /sp or the SOW easily enough, but that doesn't prevent the user from simply changing the url to /esc. I want to prevent them from accessing /...

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Regarding Servicenow ticket configuration info fields visiblity in portal

In ServiceNow CSM, when logged in to csp portal and submitted a record producer, ticket_configuration is configured for case table with info fields. so, the fields are visible in the portal page as shown in the below image. But these info fields are ...

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Customer Service Portals

user avatar needs to display along with user information

Hi All,I am new to UI builder. We are building the custom workspace. in list view beside to user name the user's avatar also needs to display. Like it should be combination of users avatar and username. so kindly provide any idea to achieve this

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Field dependency between Two fields in Incident form

Hi Team, I have two fields in Incident Form 1. Sub Category (Which is Choice List ) and Service Offering field ( which is a Reference field to Service_offering table where 44 choices are present). My Requirement is when a Particular Sub category is ...

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Restrict or hide SideBar discussion (icon) and feature based on role

Hello Team, is there any way to make sidebar feature and icon available only for few users based on roles or groups.

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regarding Servicenow ticket configuration info fields

In ServiceNow CSM, when logged in to csp portal and submitted a record producer, ticket_configuration is configured for case table with info fields. so, the fields are visible in the portal page as shown in the below image. But these info fields are ...

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Assignment group interactive filter, for the SLA Breakdown by Assignment Group table

Hi Everyone, I have a report, that shows results of the "sla_breakdown_by_assignment" table. It shows all the groups that touched the incident and consumed time in the sla task. It is handy for seeing who consumed the most business elapsed time, cont...

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PDI Last Used Time, not updating

I used my PDI yesterday but the last used time does not seem to be updating. And keeps counting like I have not used it for over 6 days. I have cleared my browser cache but nothing changes. Any suggestions?

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Resolved! How can I hide the State choice on RITM forms?

Hello Everybody, I need to hide the “Closed Skipped” state choice on the RITM form.Will hiding it at the form level affect historical records that already have this state?I tried a UI Policy with g_form.removeOption('state', 7);. It hides the option,...

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ON Call workflow for only notify & not assign

Hi Team, I am working on Major Incident Management Set up. As per the process, when the MI is promoted, ticket will be auto assigned to Major Incident Support team and they will manage the entire incident life cycle.Ask is to only notify (SMS, email ...

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query business rule

Hi Team,I need to write a Query Business Rule where the short description contains "test12334", and only members of two groups (Group A and Group B) should be able to see those tickets in the list view in the catalog task. Could you please provide th...

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I need to hide "edit" ui action from one table

I have duplicated the OTB edit ui action andnew GlideRecord(current.getTableName())).canCreate() && RP.isManyToMany() && !RP.getListControl().isOmitEditButton() && current.getTablename()!='u_service_option'; This is not working

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Approver change / Approval routing Automation In ServiceNow

Dear All, I wanted to automate the approval delegation in the task(change Request, Service Request ) or in any other requests in ServiceNow which requires approval and the auto assignment or re assignment will happen based on the availability of the...

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Unable to validate professional email on Credly

As the post title says, I've tried to link my professional email id to my Credly account, which is registered on my personal email. I'm currently unable to accept ServiceNow Learning badges on Credly because my professional email isn't verified. Whe...

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Service and Service Offerings

Hi all, We are gathering requirements to implement service requests and we are also tracking the related service and service offerings data. Which fields are mandatory or highly recommended to be filled in for service and s. offering? E.g. -Service:...

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