HTML type variables are not shown in 'sc-variable-summarizer' widget in Service Portal

I'm facing an issue in ServiceNow. I've created a service catalog item with a variable named "work_description" of type HTML. After entering "Happy" as the variable value, it displays correctly. However, when I use this value to populate the descript...

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• Service Catalog

Employee Center – ScopeAccessNotGrantedException for HR tables (Restricted Caller Access issue)

Hi Community,I am facing an issue in *Employee Center* where some widgets are failing to load due to a scope access error.### *Error Message*ScopeAccessNotGrantedException:Read operation on table sn_hr_core_case / sn_hr_core_profile was denied.The ap...

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Getting error to fetch sctask using record query after create user step in ATF

  Hello community,I am creating ATF to test catalog item where I am trying to fetch sctask record using record query and giving condition request is (using data pill to get oder catalog item step) but it's fetching record when I run ATF by impersonat...

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Is it possible to add a ref_ac_columns and ref_ac_columns_search to a UI page Dialogue box?

Hi Experts, On any existing HR case in HR agent workspace if the agent clicks "Add Approval" then a dialogue box will pop up to add the approver and when selecting the user from the list I can only see the user email ID however I also wanted to see t...

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Replace ESS Virtual Agent Icon with ESC CLX Chat Branding

We got a requirement as, the Virtual Agent icon and entry point branding should be updated to ESC CLX Chat so that they can clearly understand that this is the enterprise-standard support chatbot and not the legacy ESS Virtual Agent, ensuring a consi...

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ATF -Unable to open assessment record with questionaries template view, its opening in classic view

I am writing ATF to open the Regulatory Assessment record to complete the assessment created under Regulatory Alert.  With assigned Assessor user able to open the Regulatory Assessment record, however it's not opening in correct view Assessment Templ...

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Auto explanation of attached documents using GenAI

Hi Community,I would like to understand whether it is possible in ServiceNow to automatically generate an explanation or summary of attached documents using Generative AI.For example, when a user uploads a document (such as a discharge summary, invoi...

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Post method using Rest Api Explorer using 'Resource Inventory Open API'

Hello,I am using 'Resource Inventory Open API' to get the records with the help of 'sys_id', now I need to do the same by using 'name' instead of 'sys_id'. My requirement is to use get/put/post method in 'Resource Inventory Open API' without using th...

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Issue: Background image in Service Portal container not visible on tablet and mobile.

Hello!I am working on a ServiceNow Service Portal page and using a container with a background image (no custom CSS or code).The background image displays correctly in desktop preview, but it is not visible in tablet and mobile views. 

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How to create A project in service now like a Addhar login verification

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SAM Pro - Software Lifecycle Report (EOS/EOL)

Could you please suggest what are all possible ways and features available in SAM Pro to increase the normalization rate for discovered software.Also, I noticed that software lifecycle information (EOL/EOS) is not populated for many discovered softwa...

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• EOL
• EOS
• Lifecycle
• normalization
• SAM
• software

SNPI - LDAP Server Setup - need help

I'm stuck Configure the LDAP OU Definition even after i follow up all the steps I don't get connection. I finally tweaked the RDN from ou=CloudDimensionsDev to ou=CloudDimensionsDev,ou=Users and i got connection but the training won't validate my tas...

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How to send the additional comments/work notes to JIRA Reply to customer/Internal comments

Hello Team,  I’m working on a ServiceNow <-->ira Service Management (JSM) integration for Incident/RITM using Jira Spoke (not the JSM plugin). I’m able to pass customer/internal comments from Jira  to ServiceNow, but I’m unable to push comments/work ...

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