Hi everyone,I'm trying to build a custom metric in ServiceNow to measure the following KPI:Average time from Incident creation until the Incident is assigned to an analyst (Assigned To field).Specifically, I want to calculate how long an Incident rem...

Hi all,  I'm facing an issue where if I start a conversation in Production, there is an unwanted topic. I've searched but I could not find anything that relates to it. Even if I test the Active Topics under VA Designer, there works how its supposed t...