ServiceNow Community

Now assist-Custom skill

Hi All, Im currently working with NowAssist and I would like to understand how to create and use a custom skill Where to create a custom skill ?How do we configure promptsHow to associate them with VA or agent assistHow to migrate them to other envir...

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Create Custom Date filter

Hello Experts, We have a business requirement to create a new date filter option similar to 'Quarterly'. Our customer works in a period of 4 months frequency (Quadrimestral), they have 3 periods in each year.So, the ask is to collect and visualize da...

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Can agent assist be setup to search based on a specific field?

Right now agent assist for change_request searches based on short description. But I want to include CI also. How can I do this? It does not allow me to choose CI here. What am I missing?

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How to increase HTML field height in Workspace?

I have tried create style for the field but it does not work for workspace

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Workspace Issue: Incident Tab Closes Without Mandatory Save Prompt

Hello Community experts,We are facing an issue reported by a customer regarding the behavior of the "Create Incident" UI action within an Interaction record in Workspace.When an agent uses this action, it opens the Incident record in a new tab. Howev...

Question

Make surveys editable to problem_managers

Hello SN community, I have a requirement to make the survey results shown in SOW editable for users with the problem_manager role (currently it is read-only for everyone). The survey opens in the UI Page assessment_take2.I tried creating different w...

Question

"Notepad++ plugin - compare" option is not able to select in software request

Hi @community The user is unable to select the ‘Notepad++ plugin – Compare’ option in the Software field within the Software Request catalog. The option appears while searching, but after selection it disappears and an error is shown. Additionally, ‘...

Question

Record Producer “Save as Draft” not available when used in Order Guide (Service Portal)

Hi all,I am using a Record Producer as a Rule Base Item inside an Order Guide in Service Portal.The “Save as Draft” option is enabled on the Record Producer (using the out-of-the-box draft functionality). When the Record Producer is accessed directly...

Question

How to change the Virtual Agent / Agent Assistant widget icon color in ESC Portal (AI enabled)?

Hi Community,In our esc portal, the Virtual Agent / Agent Assistant widget icon changes appearance when AI is enabled (it shows the sparkle icon and blue gradient).We would like to change the color of this icon to better match our corporate branding....

Question

Resolved! Create a Major Incident vs Promote Incident

Hi all, When using the Create Major incident so that it creates a new INC and adds the candidate as a child INC, not all of the field values are carrying over to the Major INC. Does anyone know where we could update this to carry over all the field...

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Issue with a field type

In problem task table, there was a field as "Worknotes" , in normal backend table it was acting as "Journal field" which is perfect, but in workspace the same field is acting as "HTML" field, not sure where this configuration was defined?can anyone ...

Question

What role should ServiceNow Auditors have?

What is the standard approach to provide roles to Auditor and what roles has to be provided who can read the data for audit management?

Question

How Can I Allow People To Change The View For Stories In The Agile Board?

Hello. I have created a new view that shows some additional fields on the rm_story table. This view works great if you go to the story table and open a record from there. However, if you go into the agile board and open a story, it forces you into th...

Question

Restrict adding/deleting of checklist item?

Hello community,Does anyone know if it's possible to not allow users to add additional checklist item or remove an existing checklist item?I have a Business Rule to load a checklist from template after a record is created, and expect the users to wor...

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Scoped App Development
Scripting and Coding

Auto Deletion of CI from CMDB

Hi ServiceNow family.CMDB data in all the 3 instances (Dev/Test/Prod) are not same. I am checking whether there are any settings/scripts which are running periodically and deleting Cis in CMDB and analyzing the settings / Scripts running / Scheduled ...

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