ServiceNow Community

Service Portal Widget Governance and Review best practice

Customization should undergo a formal review and documentation process. Submissions should required to include the following components: Business Justification: A detailed explanation of the specific requirements that cannot be met by Out-of-the...

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Zurich Patch 3 Upgrade - Dashboard Issues

Hi all, We have already migrated our core ui dashboards over to Platform Analytic dashboards several releases ago. During the most recent upgrade to Zurich Patch 3, we had a lot of dashboard issues. A lot of the core ui dashboards were set back to ...

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Automatically display related information

Hi experts, We have a service form with a field that queries the assets in the alm_asset table (asset tag). How can we display associated asset information once the user selects the asset in other fields (invoice, company, contract, etc.)?

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Relocate entity record to another assessment scheduler without deleting previous related assessment

Hi everyone,I’m facing an issue with the Risk Assessment Scheduler and would appreciate some guidance.I need to move an entity from one Risk Assessment Scheduler to another. Currently, an entity can only be associated with one scheduler at a time, so...

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Integrated Risk Management (IRM)
risk management

How to compare date/time field with Duration field using flow designer

I am sending push notifications through Flow Designer on the wm_task record. The notification currently triggers correctly when I use a relative duration in the wait condition to send it 30 minutes before the estimated_end date. However, the business...

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AI for Change, self-service with Voice, and Digital End-User Experience - new in Zurich for ITSM!

The Zurich release for IT Service Management (ITSM) introduces a host of AI innovations designed to modernize operations, elevate user experiences, and streamline change processes. With a focus on proactive support, intelligent automation, and emp...

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Change Management
Now Assist
Release Management

Reporting Question

Hello! I am trying to create a report or dashboard widget that would reflect reporting on the number of HR Cases that have been rejected during the awaiting acceptance period. The case moves back to ready once it is rejected, so there is no status th...

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g_user.hasRole is returning false if users have snc_external roles

We just checked this KB and found this article that confirms this. g_user.hasRole is returning false if users have external roles - Support and Troubleshooting So the question is, how do you check roles on a client script?

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using duration in update scripts doesn't produce the correct values.

I have several locations where I am calculating a duration and then using that value later. When I calculate the value based on the difference in two date time fields, it shows up correctly and displays correctly. When I calculate based on what is...

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Annual vehicle metric definitions generating monthly metric data records

In our DEV instance, we have existing vehicle miles metric definitions and data. We are now creating new manual and calculated metric definitions for vehicle gasoline data using the same vehicle entity types. Issue Observed Although the metric freque...

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Integrate servicenow to other systems

Hello! I need some help understanding what is the best way to integrate servicenow to other systems like topdesk, jira, and others. I've tried outbound rest integrations for doing bidirectional communication, however some things did not work properly...

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Cloned Widget Code Documentation Best Practice

Customization should contain clear documentation within the code. General Description should Include: Original OOB widget source and last update date. Description of custom functionality added. List of related tables, workflows, pages, integrati...

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Inactive users report with associated RITM list for catalogue items with licences

Hi, New to SN and looking for a steer on which report and how to generate it, to obtain a list of inactive/deactivated users in the last quarter and a list of catalog items that have requested in their time. Trying to manage deactivation/clawback of ...

Question

Automatically display related information

Hi experts, We have a service form with a field that queries the assets in the alm_asset table (asset tag). How can we display associated asset information once the user selects the asset in other fields (invoice, company, contract, etc.)? Thank you

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Making Customer Project as the default Project Class

Hello,We are wanting to only leverage "Customer Project" project class and not the regular PPM "Project" project class. Is there a way to hide it or default Customer Project in Project workspace when creating new projects. Currently when you try to...

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