ServiceNow Community

Service Portfolio Taxonomy Node Error

I'm attempting to build out a service portfolio and create a taxonomy node within it. However, I'm receiving this errorHow do I properly add the taxonomy?

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When is the best moment to import back update sets that we have exported for upgrade purposes?

Hello,we would like to upgrade our instance to Zurich. For this purpose, we plan to first clone prod to dev. Here the crucial part is that we should not lose our development work that didn't reach prod.For this reason, we have completed our update se...

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Creation/deletion tables with REST API

Hi, For the test purposes I need to create(and then remove) multiple tables via REST API.Where can i read how to do that? Thank you in advance,Nadzeya

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SLA Not Attaching for HR Case Created via Record Producer

Hi Team I’m facing an issue where SLAs are not getting attached to HR cases that are created through a Record Producer.When the HR case is created from the Record Producer, no SLA is attached initially — even though the record meets all the SLA condi...

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Need Help with Reporting Approval and Fulfilment Timelines in ServiceNow

Time taken for approvals to be completedFor all requested items that follow an approval flow.Time taken to fulfilment after approval is completedFor all items, once approvals are done.Time taken to fulfilment when no approval is requiredFor items th...

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Servicenow VIP Flag Color in Red

VIP Flag changes color to Red OOTB on Incident form How to achieve same in Service Operation Workspace.

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Standard Ticket Tab widget not showing pending ticket details

We are using the standard OOB widget - Standard Ticket Tab, it works correctly when viewing incidents and request items unless that request item is in a pending state. So if the request item is open, closed or anything other than pending the widget w...

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Roles Remaining after Dropping User from Group

I noticed something odd when I saw a few ITIL-granted users leave recently—their group memberships were cleared, but their inherited roles were still linked to their accounts, with records on the sys_user_has_role table, of course. Typically, I woul...

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How to open a just created knowledge article in an ATF test?

We are adapting a standard ATF knowledge test to our settings (KM: Validate feedback task assignment to the ownership group manager copy)Creating a new knowledge article is working fine, but we seem unable to open the newly created knowledge article ...

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Data to be pulled from Nexthink to ServiceNow, for Dashboard creation

Good eveningWe have a requirement to create a Dashboard, but before that, we need to pull data from Nexthink to ServiceNow.We have got a documentation link to implement this. Will you please check what is the estimated time to implement this? Dashboa...

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How do I get my Form Tabs (Incident) to work in a Workspace

Outside of a Workspace, I have a long Incident and Change Request form. Having tabs in the form makes navigation easier. When I moved to Workspace, all my Sections stopped being tabs. I have one long run-on wall of fields. Everything is under Det...

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Reporting on Virtual Agent Notifications in Microsoft Teams

Hello, We’ve implemented notifications with the ServiceNow Virtual Agent integrated with Microsoft Teams, and I’m currently exploring reporting options. I’d like to ask:Are there any out-of-the-box reports or dashboards that provide visibility into:T...

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New Date! Central PA SNUG on 11/6

Hello SNUG Members! We’re excited to share that the Central PA SNUG has been rescheduled to Thursday, November 6th! This meeting will feature an exciting agenda of user speakers, updates from ServiceNow experts, and community discussions with pee...

Article

Resolved! Can we install multiple mid servers on same host or VM

Hi friends, I have a few doubts. 1. Can we install multiple mid servers on same host or VM pointing to same ServiceNow instance ? --- I think this is not best practice2. Can we install multiple mid servers on same host or VM pointing to different Ser...

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How to Add a Hint Message to the Change Request Table (Service Operations Workspace)

Hi everyone,I’m trying to add a hint message (tooltip or helper text) to the assigned_to field on the Change Request table in Service Operations Workspace.Specifically, I’d like the hint to appear based on the Change Request Model being used.For exam...

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