ServiceNow Community

When the Ecosystem Finally Made Sense

When you first encountered the ServiceNow ecosystem, what felt confusing and what helped it finally click? Maybe it was understanding how products relate to reach other. Maybe it was figuring out where to learn. Or maybe it was realizing how the Co...

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Now Assist Panel error

I'm getting error when running Now Assist Panel in ServiceNow. Could someone please guide with solution and root cause. Attached screenshot is from "Now Assist Panel - Platform (default)" BUT facing same issue in "Now Assist in Virtual Agent (default...

Question

Service Graph Connector Azure

Hello , We need to integrate ServiceNow discovery for Azure using Service Graph Connector.I am looking to documents but still need some go ahead as confused 1) Do we need to set up oAuth ? or we simply need Azure Service Principal? for Discovery.2) D...

Question

Microsoft 365 Optimization with SAM Pro: Part 2

Part 2: Compliance, Optimization & Operations Introduction You've completed the setup and configuration in Part 1. Now it's time to verify your configuration, understand your optimization opportunities, and take action on compliance and reclamatio...

Article

Resolved! Installation on PDI

Hi all,I'm trying to install this on my PDI but I'm not able to find it when searching "Legal" or "sn_lg_ops" in the application manager page (/now/app-manager/home). I can see that others have already asked this question but it's not clear to me wha...

Question

Microsoft 365 Optimization with SAM Pro: Part 1

Part 1: Setup & Configuration Introduction Microsoft 365 is typically the largest SaaS spend in any organisation. SAM Pro enables you to track your M365 subscriptions and usage to determine license compliance and act on optimization opportunities ...

Article

Article6_TM:Issue faced when Scan Engine moved to non-prod after applying prod Cloning:

Issue Statement: Scan engine Application not allowing to commit update set (backed up update set) in non-prod post cloning (prod->dev) ,development got stopped partially. Description: In our Production instance , Scan Engine app was deployed for Ins...

Question

Virtual agent LLM topic not getting triggered

I have created a virtual agent LLM based topic and published it. when i am searching text "change office location" my topic is not getting triggered. why it's happening even though my topic is published correctly. In Virtual agent now assist window i...

Question

Add a user to Incident to be able to update comments

This is an odd one that I can't wrap my head around.Here is our situation that we are trying to figure out.We have a number "Work Sites" that are our customers. Those sites role up to a General Manager, who has multiple sites.So if Site A, Site B, S...

Question

sys_user location "No matches found" for some users

Using "User Profile" widget, I cannot update Location for some users when Empty.On sys_user table, i cannot modify the Location value either. How can I fix this?

Question

Two Change Request records that just spin when you try to load them

I have two Change records of: CHG0909928 and CHG0909958 that I can see in list view. I try to load them in the form, and it just spins and spins. How can I begin to diagnose the issue?

Question

Best practice to update Service Maps that were built manually?

Hi All,We currently have several Service Maps that were created and maintained manually (not fully pattern-based via Service Mapping discovery).We are now trying to understand the best practice approach to updating and maintaining these maps going fo...

Question

Query ACLs

This Article dives into the new Access Control List (ACL) types introduced by ServiceNow: Query_Match & Query_Range. It addresses a critical vulnerability related to information leakage through query manipulation and explains how these ACLs enhance d...

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Best Practices
Instance Configuration

No data is getting displayed in asset performance dashboard in HAM workspace

No data is getting displayed in asset performance dashboard in HAM workspace ? Anyone faced this issue ?

Question

Hiding email client icon from scope application custom table

Hi Team, I want to Hide email client icon from scope application custom table. I have write the script and made isolated script checkbox as false. But its not working in scoped application. function onLoad() { var apr = g_form.getValue('approved');...

Question