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Community activity

Incorrect data population

Hi All,We have identified incorrect data in the cmn_location table that appears to be originating from an external import. I suspect the LDAP User Import is the source; as shown in the attached image, the location is being mapped from the physicalDel...

  • Question

Resolved! Guided Tour for Employee Center

I am trying to create guided tour on Employee Center. I want to include Header (My Tasks, My Requests) and My Active items(Requsts, Survey) . My active items works but when the step comes to Header tasks I get an error : This is happening for My Task...

  • Question

Unable to Mark Complete an activity on Playbook

Hey Folks!   On my playbook activity, I have a Mark Complete button. When I click it, I see an error message at the top saying , "This activity does not support the Complete state"   This is a custom activity, and the subflow that runs on it is also ...

  • Question

Enter Email address option on glide_list type field

Hi All, We have glide_list field type that references sys_user table. If I try to enter any email address on "Enter email address" Option from the form itself it gets updated with the email that does not exist on sys_user table. var comp = $sp.getPa...

  • Question

Creating Epics & Stories from Demand with more fields?

OOB it looks like Epics and Stories don't inherit much from the Demand (short description only as far as I can tell).I'd like to inherit a lot more, including assignment group, description, and some of the dates.   The CreateEpic UI Action calls this...

  • Question

Approval Delegation

Hi All,I am working on the scenario: When a manager (approver) is on leave, approvals should not get stuck.So the manager can assign a delegate for a specific period, and during that time: Approval requests automatically go to the delegate System sti...

  • Question

Closed ticket sorting on My Request page on ESC portal

Use case: On the My Request page, there is a filter for Open Request and Closed Request. These two filters shows same columns as Request, State, and Updated. The business requirement was that if I select Open Request in the filter,  then the columns ...

  • Article

CMA vs. CTA – They are the same, right?

     CMA vs. CTA – They are the same, right?     Let’s face it, folks. In the ServiceNow world, “Architect” gets thrown around like swag at the Knowledge conference. However, a significant difference exists between a Certified Technical Architect (CT...

  • blog

【Column】なぜ、私たちは「抽象」から入るのか 〜具体の罠を避け、企業の「文脈（Context）」を設計するために〜

本稿では、特定の製品や方法論の是非を論じるのではなく、エンタープライズ・アーキテクチャにおける設計思考の前提について考察する。   「もっと具体的なイメージを示してほしい」「何を聞けば、どのようなアウトプットが得られるのかを教えてほしい」「SaaSなのだから、もはや設計は不要ではないか」   エンタープライズ・アーキテクチャ（EA）を議論する場において、スピードと確実性を重視する立場から、こうした声が挙がることは少なくありません。いずれも一見もっともであり、現場感覚としても非常に理解で...

  • blog
  • Thought Leadership

Notification on Approval Table

Hi Team,I need to configure a Notification , requirement is like below,Table - Approval (sysapproval_approver) When to send >  source Table is > sc_req_itemstate is > Requestedcatalogs contains > service catalog who will Receive > Approver how to con...

  • Question
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