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How to Make ServiceNow Automated Test Framework (ATF) Truly Reliable

Enterprise IT | ServiceNow | Test Automation | AI Governance Why ATF Feels Powerful — and FragileServiceNow’s Automated Test Framework (ATF) is one of the platform’s most underused strengths. It’s native, low-code, and designed to protect enterprises...

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Remove drag and drop for kanban board

How can the drag and drop functionality for the kanban board be disabled? There are several problems with allowing users to simply drag and drop tasks. Creating business rules and data policies is becoming too difficult to manage for locking down thi...

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One or more Security Migration Jobs have failed in your instance.

Hi All, I have this error in my PDI: KB1700704 says to contact support, but what do you do if you have issue in PDI? Thanks

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Restore PDI

Hi All, My PDI is reclaimed due to instance inactivity. Due to some reasons I couldn't login my PDI for past few days. However there was lot of configurations done in the PDI. Hence I want to restore it. Please let me know if there is any way to rest...

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One or more Security Migration Jobs have failed in your instance. Please review KB1700704

We just upgraded to Zurich and started getting this error message (in subject). Migrations occurred in 2023 prior to Vancouver - CLE Migration all green. Why is this error occurring only now?

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Tenable.io ingest all severity with special plugin filter

Seeking for best practice/practical solution on this requirement.We need to ingest all severity (CRITICAL, HIGH, MEDIUM, LOW, INFO) in Tenable.io but we need to filter the INFO to specific plugin id only.Things done so far:Added custom filter on HTTP...

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Flow Designer regarding Service Catalog - Get Catalog Variables Action

I'm working on two catalog items for Supplier Onboarding and Submit Supplier Document. Inside my flow for each catalog, I have the Get Catalog Variables Action but its shows error: attached here it shows that the mandatory fields are empty or invalid...

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Flow Designer
Service Catalog

Unassign Assets from List Collector

Not using HAM, but using the basic CMDB detailsOn an offboarding form, we have a list collector that shows all the assets assigned to a user.On closure of the task, we want to unassign those assets in the list. Here is what I have it doing, but its n...

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Scheduled report with subreports

I have created 4 scheduled reports only one of which has a schedule. The others are setup as included with on the primary report. We have done this in the past with no issue. For some reason with this one all the excel files that are attached are the...

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Querying a Decision Table from a Catalog Client Script

The goal is to have a catalog item that maps a generic type of computer to the current default product model for that type (Desktop, Laptop 14", Laptop 15"). I would like to decouple the mapping from the code so that users can update the mapping (twi...

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Resolved! Remediation target status of Target Met

Hi, Does anyone know which job or logic updates the remediation status of a vulnerable item to "Target met" if it marked as resolved/closed on or before their calculated remediation target date. It doesn't seem to defined in the script include "Vuln...

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Resolved! About Summarization Using Now Assist

Hello, I want to use Now Assist to summarize cases.So I cloned the OOTB "Case summarization" skill and configured it to output using my intended template. When a customer asks a question in an activity, I want that question to be output in the summar...

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Unable to properly call a UI Script from a Catalog Client Script.

Hi,all.I am trying to call a UI Script from a Catalog Client Script.This development is being done within a custom application.Here is the script. And error message is ''UI Script x_16799_test.TestUIScript is loaded but can not find dummyFunction or...

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Post Incident Report ServiceNow

if 'Worknotes' and 'Actions taken', short description, assigned to can be displayed on the timeline in PIR of major incident on the service operations workspace.

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Use Case for Granular Delegation

Introduction A customer had a critical, finance related request type that needs fast approval (a couple of hours max.) and is subject to audit. If they cannot contact the approver in time, they need to get approval from someone else.This is how we pr...

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