ServiceNow Community

Making Customer Project as the default Project Class

Hello,We are wanting to only leverage "Customer Project" project class and not the regular PPM "Project" project class. Is there a way to hide it or default Customer Project in Project workspace when creating new projects. Currently when you try to...

Question

The Governance Topology V.1

The Governance Topology A Fundamental Framework for Mapping out Governance Table of Contents 1 - Introduction 2 - Disclaimer 3 - Why Introduce The Governance Topology 4 - What is The Governance Topology 4.1 - The Governance Onion 5 - The Referen...

blog

Understanding "Security Data Filters"

OverviewBack in 2023 I talked about the “Data Filtration” plugin, but ServiceNow have decided to retire it in favour of Security Data Filters, which come enabled by default in new instances. These will allow you to filter data depending on the circum...

blog

Why "Data Classification" is paramount on how to use it

OverviewIn any organisation data architects need to be able to report on classification given to fields in ServiceNow. This helps control how data can be handled, who can access it and what can we do with it. Not only your organisation's policies nee...

blog

Define HR Services for your HRSD Implementation

Introduction HR services are critical components of HR Case Management, covering specific employee requests like Direct Deposit Inquiries and Tuition Reimbursement. During an HR Service Delivery implementation, defining these services accurately is a...

Article
Case and Knowledge Management
Human Resources Service Delivery

Servicenow comparision with Salesforce

Any Servicenow comparision with Salesforce

Question

How does Scripted REST API PATCH Work

Hi,Im currently implementing an integration between my instances but im currently lost in the scripted rest api within PUT and PATCH resource.the error response always is this in PATCHREST Msg Outbound - RESTMessageClient : Error executing REST reque...

Question

csa and cad projects

Hi,Could you suggest some Projects ideas for csa and cad certified person? Thankyou

Question

g_user.hasRole is returning false if users have snc_external roles

We just checked this KB and found this article that confirms this. g_user.hasRole is returning false if users have external roles - Support and Troubleshooting So the question is, how do you check roles on a client script?

Question

How to Trigger a Custom Now Assist Skill via UI Action - Part 1

I'm Forrest Falk, a ServiceNow Certified Master Architect (CMA). This is a post in a series where I share practical insights from a CMA’s perspective and show how to build a custom skill that you can trigger with a UI Action. If you want to view the ...

blog

How to Create a ServiceNow Change Dashboard (Step-by-Step Guide)

Building an effective change dashboard in ServiceNow is essential for IT service management (ITSM) operations. Properly configured dashboards enhance your data visualization capabilities, giving you a clear, single point of truth for all change activ...

Article
Change Management

Automatically display related information

Hi experts, We have a service form with a field that queries the assets in the alm_asset table (asset tag). How can we display associated asset information once the user selects the asset in other fields (invoice, company, contract, etc.)? Thank you

Question

The process flow formatter

The process flow formatter. ImageDescription01. Navigate to System UI > Process Flow. 02. Search for Table rm_release. 03.Click New 04. Add two or more entries. Click New.Add a Name.Add a Label.Click Submit. This configuration above...

Article
Multiple Versions
User Experience and Design

Summary Artigos/Posts publicados nas redes Novembro 2025

. Navegando no Mar de Recursos Técnicos do ServiceNow — Artigos, Blogs, Vídeos e Podcasts em Destaque Minha jornada no ServiceNow começou lá por 2017–2018 e, desde o primeiro momento, fiquei profundamente impressionado com a comunidade. A vasta troca...

blog

Resolved! Project Budget - Now Experiance

In the new project workspace, is there a way to set budget by cost type? (labor, hardware, software, etc.)The servicenow documentation still refers to the old project budget allocation instead of going into the project workspace-->Financials-->budget...

Question