ServiceNow Community

Help with On-call workflow

Hi, Please help me on how I implement the requirement below:I'm not very familiar with using the legacy workflow editor and been working with this task but I'm unable to completely do it. current workflow: on-call assign by acknowledgement per rotaCu...

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Include state changes for standard tickets conversation widget in service portal

Has anyone managed to include state changes in the ticket activity for the standard tickets conversation widget?

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Resolved! sending email to assignment group members

Hello experts, From the script include i have the incident sysid. From the script include, I need to send an email to all the assignment group members. Can anyone help me what to pass in the parm1 so that i can call the notification using gs.eventque...

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Has anyone else noticed the Moveworks Developer Fundamentals Knowledge Checks are broken?

It's bad enough having courses with no labs, but having "knowledge checks" that give no explanations and always grant a passing grade... [facepalm] Bill... check on your people.

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How to communicate via ServiceNow to end use

Hi developers,I have received a new use case. We have a form to handle password reset. Is there a way to provide the reset password safely from ServiceNow to end user?It would be great if the resolver can provide the password in ServiceNow and Servic...

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is there any to stop the OOB functionality that changes decimal field value from 0.400 to 0.4

Hi,is there any to stop the OOB functionality that changes decimal field value from 0.400 to 0.4?I want that the value will be display as 0.400

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Create Task - Idea Management not working is SOW.

Create Task button on the SOW for Idea Management not working in workspace and working fine in the native view.UI Action - Create TaskTable - Idea Client - TrueScript - OOTB scriptWorkspace Section - Workspace Client Script (Empty).I believe we need ...

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Service Bridge: Provider & Consumer instances

Hi,I am currently completing the Service Exchange Implementer path and I am trying to complete the labs for the Service Bridge Features and implementation course but I do not know how can I access or request the provider instance as the instance avai...

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Pattern Development Best Practices for ServiceNow Discovery and Service Mapping

Pattern Development Best Practices for ServiceNow Discovery and Service Mapping Designing efficient, scalable, and upgrade-safe patterns is essential for maintaining a healthy Discovery and Service Mapping implementation in ServiceNow. Poorly writt...

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Discovery
ITOM
Pattern Designer Enhancements
Patterns

Provider & Consumer instances: Service Bridge features and implementation course

Hi,I am currently taking Service Bridge features and implementation course which is part of the Service Implementer path of the TPSM module. I don't know how I can access the provider instance cause when I press request instance, I only get the consu...

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Why is the client-side GlideRecord considered inefficient?

Can someone clarify to me why the client side gr api is considered inefficient? Is there something I am overlooking? To me the api seems like a good alternative to having countless simple script includes for some highly specific purpose. I keep readi...

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HR case Opened for

I understand the concept of Subject Person, and I also understand Opened by, but I have never been able to clearly understand what role the Opened for user represents.Is Opened for the Subject Person?Or is Opened for the person who submitted the case...

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Can we inactivate all the OOB 'Delete' Acls for some specific tabels which includes OOB tables also?

Hello,I have a requirement where we are restricting the 'delete' action for all the users in our instance and on all the tables which includes custom as well as OOB tables (eg. sys_attachment, sys_user, sys_user_has_role, sys_script, sys_user_role, i...

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Customer Security and Trust (CST)

Flow Designer condition using current time executes in UTC causing incorrect comparison with time

Hello Experts,We are trying to implement logic in Flow Designer for Visitor Management.Requirement:If the visitor's Expected Departure time has passed the current time, then we need to update an Overdue flag in the Visitor Registration record.Current...

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Strategic Portfolio Management (SPM) in ServiceNow How a demand can be promoted to project

Hello I don't know SPM module and i have a task on it, make OOTB solution for demands that need to be approved by a committee so the date of validation by the committee must be mandatory the conversion or promotion of the demand to project must be wh...

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