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Community activity

ATF Test Step

For this catalog item,  we have a custom button below that needs to be clicked before launching the request form where it contains all of the fields you need to fill out and I am stuck in this step cause I am not sure what would be appropriate. I hav...

  • Question

Issue with Auto Refresh SOW list view.

Hello Experts, We have a requirement to auto-refresh the SOW list after updating any record on it. We tried enabling the glide.lists.live_list_enabled system property, but this only shows the count of updated records; it doesn't auto-refresh. The use...

  • Question

How to Configure auto-refresh for a list

Can someone help me on where we can configure auto-refresh for a listThe requirement is whenever someone creates a new case, it should automatically appear in the list view without manually refreshing the screen. Thanks in Advance

  • Question

The Demand Reference is showing Name instead of Demand Number

Hello,I have reference Demand Number in Project Tasks.The demand shows Name instead of Number.I have followed suggestion from other post enabled and set up dictionary over rides and enable display value for demand number.I'm still unbale to get the d...

  • Question

Assistance related to report creation

Hello Everyone, We have a Service Catalog form that includes standard fields such as text, choice, and reference. Additionally, it contains a field that allows submission of multi-row values (MRVS – Multi-Row Variable Set). I am trying to build a sta...

  • Question

Cancel UI action for Stories

I need to build a cancel UI Action for Stories in the agile module. How can I get a popup similar with the Cancel Change UI action where it asks for a reason and then posts that to the work notes?

  • Question

Resolved! Resource Card filter not working

I recently migrated to Resource Assignments from Resource Plans, and I'm having trouble creating Resource Card filters in the Resource Management Workspace.  No matter what I select, I get all resource assignments instead of the limit I want.  This h...

  • Question

Unpacking Asynchronous Integration: Execution vs. Transaction in ServiceNow

When discussing integrations with ServiceNow, the concept of "asynchronous" frequently arises. A common misconception, however, is conflating asynchronous execution with asynchronous transaction processing. While both are crucial for robust integrati...

  • blog

SLA automatically restarts

Hi Community, our team is implementing a SLA where the start condition looks like this:The stop condition looks like this:On our help desk case table, we have a custom boolean field called Any Agent First Contact, which gets set to true from a before...

  • Question
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Announcements

Service Bridge will be renamed for the 2026 Australia release and will maintain the same functionality.

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