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Incident Resolution Codes

I want to recommend the usage of Resolution Code >> giving the cause of the issue under Incident Management in my organization.   Purpose - 1.better categorization as per the cause/Holistic view of different causes of Incidents in env                ...

  • Question

To show catalog variables at the time of approval on esc portal

Hi Team,We are looking for a solution on to show specific catalog variables at time of approval by approver to fill before approving the ritm . Right now we are giving users to itil access to fill the required variables and then approve from sow view...

  • Question

Resolved! ServicenNow CSA Questions Doubt

This are some CSA question not able to get proper answer can someone please give me the correct answer with explanations, Why this is correct ans so I can understand the concept for my CSA exam. 1. An Administrator wants to review all the users havin...

  • Question

How to fix multiple History record creation

Hi All,I Know this is expected behaviour, through the script when we are inserting data into import table(staging table)  automatically data updated in target table records and for each record seperate Transform history created , means if 10 records ...

  • Question

Metrics for Vulnerability Response

I'd like to be able to deep dive into how long a vulnerable item has been in an open state before being closed. Vulnerable items from Tenable tend to reopen (along with another manually created integration we have), so I can't always go off the first...

  • Question

Normalization Job

Hi Team,1.I am unable to find Normalization job module in SAM. 2. I want to run sample normalization job and want to see the error details. Could you please help with both?  Thanks saikumar

  • Question

Preparing for ServiceNow CSA Exam – Any Tips?

Hi everyone,I’m currently preparing for the ServiceNow Certified System Administrator (CSA) exam. I’d love to know which topics need the most focus and what study approach worked best for you.Any tips or advice would be appreciated. Thanks!

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