ServiceNow Community

PDI Instance not waking up

Hello ServiceNow support team, My PDI is not waking up for about 3 days now. On each attempt of pressing Wake instance, it drops bellow error: And switches UI from Waking up … to Hibernating. I’ve tried logging in multiple times, from different inc...

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Colums missing in training Instance

I am doing training with lists and filters. I ma supposed to work with Priority and State, but they are not visible in the training instance table. The only colums I can see is Number, Opened and Short Desciption. How can I add these columns?

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Resolved! Task 05: Configure Desired State Audit Rule

Hi, This is driving me mad because as far as I can tell, everything is right - I've compared it to other posts on here as well and the configuration looks identical? Task:REQUIREMENT:1. As the Cloud Dimensions CMDB administrator, using CI Class Manag...

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Need to display selected HR Service description in Create New Case module in HR Case Management

Hello Everyone, I appreciate you help on the below query. In Create New case module (in native view) of HR case management, by default configuration, after searching employee, when HR Service is chosen, we get Opened for, Subject person and work note...

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Configuring Indicator List View Columns for All Users in Platform Analytics

Hello, I need to configure the list view (add a few columns and remove some existing ones) for all users in the Platform Analytics workspace for indicators. However, I couldn’t find where this configuration can be done. I checked the UI Builder but d...

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Zurich

Triggering custom topic after max wait time hit.

Hello, I need a help on the live agent reconnection after max wait time .We have created a custom topic for live chat and When user receives the message after max wait time hits, its not connecting with agent again if they type retry connecting or li...

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Resolved! Why can't I resize or move widgets in Platform Analytics dashboards

In Platform Analytics dashboards, I can enter Edit Mode and I see the resize handle on my widget, but dragging the handle does not change the widget's size. The dashboard is editable and I can modify other properties. Is there a known limitation, per...

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Report Visibility

Hello,The reports started showing this error after the upgrade to the Australia release. Does anyone know how I can resolve it?I tried to change the property "glide.report.published_reports.enabled" to true, but I receive the following message:

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Filter in Dashboard

I want to create a filter ,1. Priority = critical and updated on not last 30 minutes2. priority = high and updated on not last 1 hours3. Priority = low and updated on not last 1 day I wanted to have these filters as static in filter and show the repo...

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Cannot install Operational Risk Management (Australia) on Demo Hub

I have made a clean install of ServiceNow Asutralia (zBoot, delete demo data), installed Demo Hub and I am trying to install the demo narrative called "Operational Risk Management (Australia)". When I open the relevant modal, under the setup tab, th...

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Standard change template not visible even through active is true

Hi Teamplease assistwhen click on create new=> select type of change ==> standard: Select from available pre-approved change templates. These changes do not require approval. ==> searching for abc template which is not visiblebut under standard chan...

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What keeps Platform Owners up at night? We asked 100+ POs.

We Asked 100+ Platform Owners What Keeps Them Up at Night. Here's What They Told Us. Over the past month, we heard from Platform Owners at companies of every size—managing everything from 26,000 employees to 450. And the questions they're wrestling...

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platform owner

Making Attachment Mandatory for a catalog item depending on variable choice condition (Onsubmit of form)

This can be achieved by writing any one of the catalog client scripts as shown below: A) Configure OnSubmit catalog client script as below: function onSubmit() { var numberofemployees = g_form.getValue('how_many_employees_select_box'); //Read...

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Request Management
Service Catalog
Service Desk

Turn your ideas into widgets without the hassle. Simply describe what you want, and the provider han

You describe the widget in natural language, and the extension does the rest: Creates the widget on your instance, generates the code (template, client, server, SCSS, schema, demo-data), and opens the Live Preview. BYOK (bring your own key) — works w...

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No longer able to add fields from extended child tables to List Visualizations?

Hi everyone,Not sure if this is a change in Zurich that I missed, but I am noticing that I am no longer able to add fields from child tables to List Visualizations? Is this the case or am I maybe missing something? I am still able to add these as col...

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