ServiceNow Community

Flow design - Rest Action Socket timeout

Hello, I created a new flow on flow design module with a custom action. This custom action will call an endpoint by a REST STEP, and it's working well.When I use this action on my flow, after 3/4 minutes I get this error I read about it, and the fl...

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Action Designer
Flow Designer
Workflow Automation

Rich Text Label not updating in RITM (Variable Editor) but works in Service Portal

Hi,I’m facing an issue with dynamically updating a Rich Text Label in RITM and SC Task forms.I am using the g_form.setLabelOf() method to update the label text dynamically. It works as expected in the Service Portal, but it is not working at the RITM...

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change management planning tab

Do you lock down the planning tab fields after the approvals have been requested?

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More Calls. More Builds. The #BuildMoreWithBuildAgent Challenge is here!

More Calls. More Builds. The #BuildMoreWithBuildAgent Challenge is here! Last year, you showed us what was possible with the power of Build Agent. The apps you created, the prompts you shared, and the ideas you brought to life using Build Agent insp...

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Now Assist Email Recommendation uses email signature/template as source instead of case content

Hi all,I’m currently using the Email Recommendation skill in ServiceNow Now Assist and have come across an issue when generating AI email responses.When an email template (used for signature/footer) is present, the AI-generated response appears to us...

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Prevent Appending Email to the Activity Stream of a Closed Incident

I am being asked to prevent an email reply from being appended to the activity stream of a closed (active = false) incident ticket. I have stopped the commenting when the incident is closed, but cannot figure out how to prevent the email from being a...

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workplace reservation approval

found a lot of posts on this topic but no robust solution so trying again hi communityI am trying to setup workplace reservation approval and want to make "managed by" and "managed by group" on Room record to approve the room reservation.I created a ...

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Reasons why the "sp_page" field in "sp_container" becomes empty.

Hello, Everyone. After migrating an sp_page update via an Update Set, I encountered an issue where some sp_container records placed on the page are no longer displayed.I suspect this happened because the sp_page field in the sp_container record becam...

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Set Homepage Based on Role

After several hours of perusing the Community and Docs sites, I turned to my faithful friend dan.cavanaugh for an assist. I was well down the path of creating a Business Rule on the sys_user table to invoke changes to the sys_user_preference table an...

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Scripting and Coding

how to change the language to spain in service portal

in service portal, in list of language spain is not displaying but its active how to change it for user as spain, we can see the language is active, plugin is available, how to handle this

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Authentication to remote instance failed Method failed

user name andpassword successs fully cfreated and saved when i try to connect to remote source

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Decision Types in ACLs

Hi everyone,I’m working with ACLs on a custom table and noticed unexpected behavior when switching the Decision Type.When I configure the ACL with Decision Type = "Allow if", it works correctly based on the condition I’ve defined.However, when I chan...

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Resolved! Configurable Workspace: How to link a new layout to a record?

I created a new workspace experience over the app engine studio. Within the workspace I use the default page for a record. After my first tests I saw, that the workspace is using different form layouts. Is there a way to link a defined form layout to...

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Workspace : Next Experience

Displaying field style-like effects on Platform Analytics

OverviewAs you may have noticed by now, Platform Analytics doesn’t display any field styling you might have before. This can be a problem, especially with reports that make a heavy use of this feature to highlight good, neutral or bad situations. The...

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How to Report on ITIL License Usage vs Inactive Users (30/60/90 Days)

Hello Experts, I’m looking for guidance on creating a report (or dashboard) to analyze ITIL license usage efficiency. Identify users assigned an ITIL licenseCompare this against user login activitySpecifically highlight users who:Have not logged in f...

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