ServiceNow Community

Base-64 Decoding Error When Calling External API via Flow Designer REST Step

My @Servicenow Version - Zurich I'm encountering a Base-64 decoding error when making a REST API call from Flow Designer to an external API. The error message states:"The input is not a valid Base-64 string as it contains a non-base 64 character, mor...

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How to get the metric duration value to a incident duration field

I have a requirement to get a duration field in incident table, where it calculates the duration from incident created to resolved. I can see an OOB metric definition for the same in instance which calculated the duration.Metric definition name" Cre...

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Survey designer - how to select multiple users in the field

Hi,I have a survey created in the mobile app that consists“The second question is a reference field (sys_user) that currently allows selecting only one user at a time. How can I enable it to select multiple users?”What are possible ways we can achiev...

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Virtual agent LLM topic not getting triggered

I have created a virtual agent LLM based topic and published it. when i am searching text "change office location" my topic is not getting triggered. why it's happening even though my topic is published correctly. In Virtual agent now assist window i...

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Geo tab in execution dashboard coming from which table

In dashboards, we have an execution dashboardunder that we have different tabs like overview, financials etc..Out of those tabs, we have Geo tab tooI want to know that Geo tab is coming from which table and how to show the data in the Geo map in exec...

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Surveys for multiple users?

USE CASE: Every project has a group of related records called stakeholders.At the end of the project I want to send a survey to every stakeholder flagged as "send survey = true" I have a SURVEY defined, and a trigger condition that works wonderful...

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Can Virtual Agent access documents attached to sys_user record using Agentic flows?

Hi Community,I’m exploring the capabilities of Agentic flows with Document and Visual Insights (DVI Agent) and would like to confirm a use case.Use case:We have documents attached to the User Profile (sys_user record), for example:ID proofOffer lette...

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How to create UI page with two buttons yes or no when click Approve

Hi Everyone, I have a requirement when approver click Approve need to display dialog box with two buttons Yes and Nowith display the content "Have all tickets transferred appropriate group" If click on Yes request should approveIf click on No s...

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Email notification to requester with list of all active tickets for specific assignment group

Hi Everyone, I have a requirement for to send notification to requestor with list of all active tickets which are assigned to specific assignment group. 1) assignment group is one of the catalog variable2) Records should send table format How i ac...

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Mandatory resolution form in incidents

Dear Community,I am trying to add a pop-up form (or something similar) when technicians resolve an incident.It should be mandatory and they can't be able to skip it.Could you please guide me on which table or action do I have to set? Thanks!

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“Copy Change” functionality to correctly duplicate original Change Request details post-template

Hi Team,when am trying to click on copy change button original change request not copying along with custom template .we have created custom template after clicking on copy change in justification field add data was not copied in copy change request ...

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Change Management

In CSM/FSM Workspace, For BO case, if create new CSTASK then SLA on BO case pause until CSTASK clos

Hi Team,In CSM/FSM Workspace, For BO case, if agent try to create new Tasks (which starts as CSTASK) then the SLA attach on BO case should pause, until CSTASK is closed.Existing configuration of sla on back-office table.

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Order of Script Execution - Form submission

This blog describes what is happening behind the screens with the following scenario:1) A user opens a form containing a record2) The user makes some modifications to the content3) The user submits the form4) The user waits until the form is returned...

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Resolved! UI Builder - Use optional parameter in page variant conditions encoded query

Hi all,I am running into an issue. I am trying to show the correct variant of a page in case the standard one isn't required.Likewise, I was trying to check the value of the optional parameter in the conditions' field of the page variants, but this d...

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Platform Analytics - Calendar Report Visualization

Hello AllI was wondering if there is a way to suppress the time display on the Planned Task on the Calendar Report Visualization in Platform Analytics. I only want it to show the planned Task Short Description. Please let me know if you have any luck...

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