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Community activity

Cancel a pop-up message

 how do I cancel this message, where does it come from?This happens when I close the work order task and then it says the work order has been closed. I canceled it but can't find where the message is coming from.

  • Question

Aggregating on function fields

Requirement: The duration field for Incidents currently is populated once a ticket is closed/set to inactive. When it's still open, the duration field is still empty.  We would like to report on tickets, aggregating SUM based on how long tickets rema...

  • Question

Resolved! Can't groupby Value in metrics View

I All I have problem with database view and data visualization. In CSM I create ad databaseviews OOTB incident_metrics.  Database view work fine. I can use query view and select as Data Source in Data Visualization or report, but I can't GroupBy on V...

  • Question

Approvals on the part requirement record in the Work Order Task in FSM

In FSM, I have a scenario, which requires approvals to be requested on every part(sm_part_requirement) that is requested. There can be multiple parts required for a particular WOTask and only after all the approvals are complete, that WOTask can be p...

  • Question

OOTB Notifications in FSM

Are there any OOTB Notifications for FSM that work. For some reason, in my instance it does not.I can see there are 3 OOTB Notifications, an dI am interested in the First and the third.Both of them are configured to send when: Event is fired.But I do...

  • Question

Workspace configuration

In FSM, our use case is that dispatcher and Qualifier is the same group, so which workspace is best to be used?Dispatcher WorkspaceCSM/FSM Configurable WorkspaceAlso what are the exact plugins needed, and is there a link that details the configuratio...

  • Question

Resolved! How to include email attachment to the interaction ticket

We have activated Interaction to our SN instance. However, when user send an email with attachment. Upon checking to the created interaction, there is no file in the Attachment Contextual Side Panel. Inbound action script:(function() { var gr = n...

  • Question

Getting Started with the Virtual Agent API

Use the Virtual Agent API to integrate the ServiceNow Virtual Agent into your existing bot ecosystem. The Virtual Agent can be used as a secondary bot to provide answers and content to your existing deployed bot, or as a Primary bot to bring in conve...

  • Article

Resolved! How do I see the Service Account a cloud tag is associated with

Cloud tags show up in the cmdb_key_value table with a reference field for the Configuration Item, but I am having a hard time writing a CMDB query or report that will show the Service Account associated with that Tag.  We have over 100 AWS accounts a...

  • Question
  • Discovery

service operation workspace.

I want to allow all user to be able to create problem and to view the problem button except member of 'SD_SVCDESK_ALL', but this seem to be blocking everyone from using the button. "label": {"translatable": true,"message": "New Problem"},"routeInfo":...

  • Question
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Service Bridge will be renamed for the 2026 Australia release and will maintain the same functionality.

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