What is ServiceNow

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A look at the Innovation lab 'Developer Workspace' store app app

Last year, I spent some time reviewing a few of the releases to the store by the Innovation lab.    Some were of more use for me in my role as a Platform Architect. The Express List stands out particularly, and is of course now part of the core Servi...

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Show Playbook in CSM configurable workspace for custom table which is extending the task.

We have a requirement to create a custom table extending the task with 30 + custom fields. For fulfillment we are planning to use the CSM configurable workspace so that agents can update the required fields using playbook steps or directions. We are ...

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• CSM Configurable Workspace

"49 Tickets by Morning": How We Solved the Mystery of Discovery Overwriting Our Maintenance Status

Tags: Discovery, CMDB, Install Status, Operational Status, Change Management, WLC, Best Practice   Hello fellow ServiceNow practitioners,   Have you ever come into work to find your queue flooded with unexpected tickets? We did. I want to share a rea...

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• Best practice
• Change Management
• CMDB
• Discovery
• Install Status
• Operational Status
• WLC

How to change the logo of servicenow?

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Now Assist vs Predictive Intelligence

Hi,I'm trying to understand how Now Assist and PI Similarity are different, since I can ask Now assist to find me similar/related incidents, but is this not what PI Similarity does? Another related question is how PI is used in conjunction with AWA? ...

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.list or .LIST

Which is the best practice for opening the table using .list or .LIST

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NowAssist Implementation usecases

Hi All, We are planning to implement NowAssist in my account. my main focus on ITSM. how you start preparing use cases which data we have to analyse and come up with use cases. which of the modules we need to consider.

• Question

Asset Attestation using asset criteria

Hi, The Asset attestation can be scheduled/triggered with specific model categories and user criteria.my requirement is to trigger the attestation task only based on the conditions like "State=In use" on Hardware(alm_hardware) table.please assist to ...

• Question

Where to view the script/process of a Playbook activity action?

Hello devs,I’d like to ask where I can view the script or logic that handles the Playbook Action button. When I check the record for the Action button, I can only see the configuration details, but not the actual process or script that executes when ...

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Hide variables that weren't filled in the request in Workspace

Hi everyone,I’m working with a catalog item that contains a large number of variables and many different scenarios. Because of this complexity, creating multiple UI Policies to control the visibility of variables in Workspace would become very diffic...

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Adding the 'description' to Catalog Item cards in catalog

When I go to the Service Catalog and click on something like "Software" When you look at the category you see the 'name' and the 'short_description' displayed name = adobe workfront short_description = software request - Adobe Workfront I don't want ...

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Configuration > IntegrationHub ETL is not found to complete my learning course in my INSTANCE

I am not able to get the Integrationhub ETL under the  Navigate to Configuration > IntegrationHub ETL i am using  ServiceNow Platform Implementation (Zurich) (Course) /  SNPI - Import CMDB Data (Content) .i completed course 95% but due to this Integr...

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Auto scaling group vulnerabiities from Wiz

How do you not bring in autoscaling groups from wiz into servicenow ? we did not see an option to tweak the configuation in the configure option. Anyone have any ideas?

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Unable to select "sys_journal_field" table in Lookup Record action in Flow Designer

I'm Unable to select "sys_journal_field" table in Lookup Record action in Flow Designer, is it expected behaviour? If so then what is the alternative? here I don't want to use Business rule. Requirment is... whenever Additional comment changes  ANDad...

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