ServiceNow Community

Data Manager Policy question

Hello all, In the CMDB Workspace, when we click on the Data Manager, then we get an option to create a new policy, So, today evening, I have created a new Retire policy. So, during creation of new Retire Policy, selection of oob Subflow (Retire Confi...

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Resolved! How to call a script include in the report for my requirement?

Hello experts, I am seeking a help to achieve the below requirement:We have a custom table as "u_cisco_management", if there are multiple records in that table with same Reference numbers.From those records, initially created record that has checkbox...

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Understanding the Discovery Result [discovery_result] Table in ServiceNow: A Key table for Discovery

ServiceNow Discovery is a powerful feature that helps organizations identify and manage their IT infrastructure. One of the most critical components for Discovery Administrators is the discovery_result table. This table provides detailed insights...

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ITOM Visibility

URGENT: PDI Stuck on 502 Bad Gateway Error

Hello Community,I am facing a critical issue with my Personal Developer Instance (PDI) and am requesting assistance, as I have a project deadline approaching quickly. I was using my instance just fine and then all of a sudden it logged me out and sai...

Question

Prevent sending invalid email addresses (e.g., test@example) and add error_string in Email Log

Hello everyone,I want to understand how ServiceNow handles emails when the recipient address is invalid.For example, if the email is missing a top-level domain like 'test@example', how does the platform detect this issue? Does anyone know where I can...

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Add a Related List records to email notification in DPR

Hi, I'm currently working on am email notification for the creation of Release Templates and would like to include the records on the related list tabs Phase, Task and Policy. Does anyone have any suggestions how I could achieve this?Any suggestions ...

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How to Remove Duplicate Attachments Created by Record Producer

I created a Service Portal page using a Record Producer and added an attachment field.However, when the user clicks the Submit button, two attachment records are created.Details:One attachment is created when the user uploads the file on the portal.A...

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Assessments generated is not visible to Demand managers

Hi Everyone, I have created a demand as a demand manager. When the user moves the demand for screening, the surveys created are not showing in the "Assessment Instance" related list.

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At glance in HR workspace

Hi Team, Wanted to know based on which field opened for, Affected employee at glance details are visible?And how we can change it based on field. I wanted to show based on Affected employee field

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Need to translate a configurable workspace? - check this

Now that the Tokyo release is out and people have started to play around with UIB for a few releases and started to learn it's intricacies, it's time to start going through how translations with this new UI concept (we internally called "Project Pol...

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Please provide me the regex for extracting CN

Hi,I am working with a field that contains LDAP Distinguished Names (DNs) concatenated using ^ as a separator. I need to extract the CN (Common Name) from each DN. CNs can be either numeric IDs (e.g., 02042174) or person names that may include escape...

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Dispatcher Workspace: Agent/Technician List Display & Customization Parameters (Skills, Roles, Locat

Dispatcher workspace, What parameters bring up the agent/technician list? Because it previously appeared, and can it be changed? I have set the skills, roles, location, covered dispatchBefore :

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CAD Exam Yokohama

Which of the following statements is true for managing applications purchased from the Store?Options: Customizations cannot revert back to the base system application. Applications that belong to other organizations can be customized. There are sepa...

Question

The “Register” button on the login screen is not being translated

The “Register” button on the login screen is not being translated.After installing the “External User Self-Registration” plugin in the ServiceNow environment, the self-registration feature appeared below the login screen, but only “Register” is not b...

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CMDB Group Metadata

CMDB Group meta data (sn_cmdb_ws_group_metadata) How the CI count is calculated based on the group anyone can explain because except PC and device other count shows 0.

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