ServiceNow Community

Multiple selection in Catalog Item variable (Maintain Item)

Title: Multiple selection in Catalog Item variable (Maintain Item)Hi Team,I am working on a Catalog Item in ServiceNow and I need a variable where the user can select multiple options from a list of predefined values.Currently, I created the variable...

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Epic in Project - new project workspace - button "new" in the related tab "epic"

Hello, Why is there a "New" button in the "Epics" related tab on the "Details" page in the new project workspace?As I understand, epics are connected to a project through stories.However, if we create an epic using this button, it doesn’t seem to mak...

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UI Looks Different After Clone

Hi ,After completing a recent instance clone, I noticed that the UI looks different compared to the source instance. The cloned instance came up using Core UI by default. I updated my user preferences to switch to Next Experience, but the interface s...

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Translation capability for Email Composer

Do we have translation capability exist while using Email Compose in the HR Workspace? OR will ServiceNow able to translate the email on-demand based on the receiver's preferred language?

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We need to restrict in payload content while sending from servicenow to third party tool

How to restrict the payload not completely which is going from ServiceNow to third party tool , as due to some internal policies few words or characters or file path etc are not allowed in the payload , likewise we cannot completely encrypt the comp...

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show a circle icon based on condtion in list view

this is an existing column of a table, I want to add this kind of colored circle based on a condition on my list view, how can I do it

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P3 notifications

Some customers received the P3 incident "P3 - Medium | Mail Sending was Delayed By 12+ Hours" notification, while others did not.What could be the reason for this?

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25 prompts on build agent PDI

Hi, I have just started testing the build agent on my PDI and thought you get 25 user prompts per 30 days however I seem to be limited to 10. I have the plugin installed and it says it should be 25 so how do I get more?

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How can I clone the OOTB Coral Theme?

We want to use our company colors and it turns out the Coral theme is extremely close to the company's standard colors. It would be much easier for us to clone the Coral theme and make adjustments where needed. I can't find any instructions for clo...

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How to configure the default filter in cases related list in csm workspace on case form

Hi All, We have a requirement to configure default filter on cases related list on case form IN CSM Workspace when we click on Add button. It should similar cases based on current short description. Please find the attached screenshot. Kindly assist ...

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How can i add incident number and some description on top the survey widget.

We have a requirement to show the incident number and some description on top of the survey widget.Our instance was configured to show assessment (Survey) to the user who raised the ticket, once the ticket gets closed. For now, we are using a custom ...

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One Million Strong. And Just Getting Started.

One Million Strong. And Just Getting Started. The ServiceNow Community has officially hit one million members, and we're not sure a blog post is big enough to hold how excited we are right now. One million developers, admins, architects, ana...

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Resolved! List Calculation in sow view

In the classic ServiceNow list view (UI16), we can use List Calculations (e.g., Sum, Avg) by right-clicking on a column, which displays the aggregated value at the bottom of the list.However, when working in Service Operations Workspace (SOW), I do n...

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Assigning Roles to API Users

HiI want to allow external systems to query the incident, sc_req_item, and sys_user tables via the REST API.What permissions should I grant to the API users?I’d like to limit the roles to the absolute minimum.Thanks!

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Need help for SC order status widget customization

Hi Currently, when the request has been submitted in the service portal, it will be redirected to request summary and will show the RITM fields like "request number, item, stage". But as part of recent requirement, need to include some more fields l...

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