ServiceNow Community

Business Rule and ACL

Hello all , is BR override Acl or not , if yes then provide the example for better understanding ?

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What is the best way to learn ServiceNow?

Please suggest

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Resolved! Guidance Needed – Preparing for Interviews (CMDB, Discovery, ITOM, and Platform Knowledge)

Hello Community,I have been working as a CMDB Analyst where most of my responsibilities were around manually updating CIs (without using data loads). I also have hands-on experience with MID Server setup, configuring discovery schedules, and doing ba...

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Posts and Replies Being Rejected or Awaiting approvals

Hello, I’ve noticed all my questions and replies on the ServiceNow Community are stuck under “My Unmoderated Items.” My replies show as “Awaiting Approval,” and my questions are listed as “Rejected” (link: /community/premod/moderationitemspage/tab/re...

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Public comments box is showing up as private work notes

They select the 'Comments' feature but the box shows yellow like a private work note and the button to submit it belongs to the private work note. They have to click out of the Comment and back into the Comment to get it to work. If they don't pay at...

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How do I get list of RITMs for a given REQ in flow designer?

Hi,I am using a "Look up Record" to get the REQ record. I am able to get that but in the output I do not see anything that says Requested Items. When I go to the REQ record and scroll down, I do see the list of RITMs on it under requested items tab, ...

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Service bridge change bonding

We have implemented Incident and Request bonding using Service Bridge (SB). Want to get views from community whether SB offers change bonding as an OOB functionality or not. Not able to find SB as a product or a board.

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Regarding profile url

Am unable to find my profile url while am copying the profile url am getting like these “https://profile.servicenow.com/now/cuam/user-profile-detail/myProfile/NL” instead of NL i should get and ID plz help me

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UI Builder - Lookup a single record Data Resource

Hi, I am encountering an issue with the 'Lookup a single record' data resource. I am using a data binding for the 'Record' parameter from a client state parameter. Issue I am seeing is that if that client state parameter is empty, a refresh on the ...

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why we need to convert it into to string by toStringMethod() without to string its value are not get

var scriptIncludeMultiRecord = Class.create();scriptIncludeMultiRecord.prototype = Object.extendsObject(AbstractAjaxProcessor, {multiRecord:function(){ var arr=[]; var gr=new GlideRecord('incident'); var user=this.getParameter('sysparm_user'...

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View Live Feed from a RITM

Hi Is there a way to see the number of RITM that have been updated by users by Live Feed ? The reason being when a user updates the RITM its doesnt up date the SCTASK so unless the fulfiller remembers to look at the RITM they can get missed.

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For Now Mobile if for a catalog item if there is a mandatory attachment how to disable it

Hi Everyone, I am new to Now Mobile trying to understand and navigate it I need help with Now Mobile app for the below mentioned points:If for a catalog item if there is a mandatory attachment how to disable it or find a way around it. let's say whe...

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ServiceNow Citizen Developer

I am a newbie and I am trying to learn by using Yokohama Citizen Developer learning portal. I am unable to download any exercise files (screenshot attached). All I get is a blank page. For example, when I tried to download the Todoproject.xlsx file f...

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Restricting Access to Incident Records based on Role and Business Service

Hi All, I have a requirement to restrict access to particular incident records based on Role and Business service.The incidents created from "Payroll Issues" record producer must be visible only for the users having Role- ( payroll + itil ) and havin...

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Enable AI Search for a custom table in Virtual Agent along with Knowledge base

Hi Team, How to enable AI Search for a custom table in now assist VA along with KB? I have already tried configuring the search source, indexed source but it does not work on VA. Let me know if there is a way to setup AI search on custom table.

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