ServiceNow Community

Unable to login to PDI

I was not able to login to PDI instance, it's been more than 12 hours and status is showing as Upgrading Instance...

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How to configure SLA for catalog item tasks (sc_task) that will exclude Weekends and Holidays?

Hi Team, We want your suggestion on implementing SLA for catalog item tasks that will execute only on Weekdays, excluding Weekends and Holidays.Each catalog item has a delivery time associated in the Flow. When the Flow is executing, its considering ...

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[Article3 :-]Different Ways to Build Custom Applications in ServiceNow

I have decided to write an article that explains the different ways to create custom applications in ServiceNow, their purpose and use cases, the development steps involved, the personas who contribute, what can be achieved with custom applications, ...

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Best practice to handle large dependent choices in Service Catalog variable

Hi Community,I have a Service Catalog variable (type: Select Box) that needs to display a large number of choices (hundreds), and the choices are dependent on another field (example: country= India, states = all the state choices to populate). I’m lo...

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CSA or CAD certifications

Is it necesary to have the certifications to attend the interviews while am switching my career to ServiceNow.

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Register change of “Assigned to(assigned_to)” in the “Activities” field

Good morning, how are you?I would kindly like to ask about the possibility of registering changes to the Assigned to (assigned_to) field in the Activities field. I tried adding the field to the filter and also tried, through a dictionary override, to...

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Removing none choice in the record producer on the portal page does not save the icon value

The choice fields in the record producer save the icons as the value in the table. But removing none choice in the portal page does not save the icons in the record producer/table records. Any solutions or work around is appreciated. Thanks.

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Can we use decimal values in Change Risk Assessment metric definitions?

Hi Team,I am working on Change Risk Assessment in ServiceNow and configuring Assessment Metric Definitions for risk calculation. Currently, the metric definitions have integer values (e.g., 1, 2, 3, 4).My question is:Can we assign decimal values (e.g...

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Task 09: Remediate Duplicates - CMDB Health Micro-Certification Simulator (Washington) (Course)

I have merged two windows servers as described, delete the duplicate but still getting this answer :Did you retain the oldest CI record, then merge Assigned To, Company, and Cost Center from the duplicate, and then delete the duplicate?VERIFICATION:...

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Data Health Tools

Are Icons stored in choice fields in record producer part of update sets in ITSM

Icons are stored in choice fields in the record producers. Are they part of update sets when we move from one instance to the other ? or do they have to manually imported ?Thanks

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Importing knowledge Article

Hi Team, I have a knowledge article document in word format, in that there is a two fields like summary field and symptoms field having contents once I upload the word document , both the summary field and symptoms field names should be erased and th...

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Incorrect data population

Hi All,We have identified incorrect data in the cmn_location table that appears to be originating from an external import. I suspect the LDAP User Import is the source; as shown in the attached image, the location is being mapped from the physicalDel...

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When catalog item is Requested ,How is impact and priority Auto populating

In a Service Catalog request, how are Impact, Urgency, and Priority determined for a Requested Item (RITM)?

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Where can I get Servicenow CSA Exam Practice Questions?

Hi Everyone, I’m preparing for the ServiceNow Certified System Administrator (CSA) exam. Has anyone here taken it or started preparing? I’d love to know what kind of topics or practice questions you focused on, especially around ServiceNow Certified ...

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Change colour of playbook declarative actions

Hi Team, trying to find out how can we change the color of playbook actions / buttons I have tried to create a new theme of my preference using theme builder but it's not working affecting these buttons See button below

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