Need help on building CSAT report for incidents

Hello Experts, I have to build a new CSAT report for incidents, I am bit confused on the approach.   Please suggest, what tables should I consider as I want all the questions to be visible on the report.

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Unable to create a scope application in Zurich PDI

Dear All, I am learning ServiceNow and practicing via Zurich PDI where I am unable to create a scope application from " Studio". Please find attached herewith the error message every time I receive, even after changing the Application/scope names sev...

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Scheduled jobs to trigger notifications in vulnerabilty management

these are the notifications , this are getting triggered by an event , on the event its written these are getting triggered by scheduled job , how can I find which scheduled job is triggering this ?

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Not able to see "Knowledge" check box on Incident form

Hi Team, I was unable to see the “Knowledge” checkbox on the Incident form under the Resolution section. Although it was already added to the form layout, the field was disappearing once the form finished loading. Can I get any help to fix this. Than...

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Adding the 'description' to Catalog Item cards in catalog

When I go to the Service Catalog and click on something like "Software" When you look at the category you see the 'name' and the 'short_description' displayed name = adobe workfront short_description = software request - Adobe Workfront I don't want ...

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Platform analytics dashboard requirement

Hi, I want to build a dashboard that shows how long incidents have been assigned to two specific groups. The incidents should be categorized by how many days they’ve been with the group—for example: 0–5 days, 6–15 days, and more than 15 days. I also ...

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CMDB related Known BAU issue and how to solve them

please share the complete list of tasks handled under CMDB BAU projects, along with the associated troubleshooting scenarios and resolution steps?This information will help in:Building a centralized CMDB BAU knowledge repositoryEnsuring consistent ha...

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HTML type field not saving when Business Rule runs as system user after Wait Rule - Zurich

Hi Community,We have a Business Rule that creates incidents based on incoming alerts from an external monitoring tool. It includes a Wait Rule - when the wait completes, a scheduled workflow runs as the system user and executes a post processing scri...

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Generate & Attach Editable MS Word Document (Prefilled with Incident Details) from Incident Form

I want to add a "Generate Document” button on the Incident form that creates an editable MS Word file (DOCX preferred) with prefilled Incident details and automatically attaches it to the record. I’m looking for a free, fully OOTB method without paid...

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Show Playbook in CSM configurable workspace for custom table which is extending the task.

We have a requirement to create a custom table extending the task with 30 + custom fields. For fulfillment we are planning to use the CSM configurable workspace so that agents can update the required fields using playbook steps or directions. We are ...

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• CSM Configurable Workspace

Color coded dates in a calendar/date picker widget

Hi Team, We want to implement date color-coding based on availability. For example, when users check for available dates, fully booked days should appear in red, making it easier for them to select only the available dates. I’ve searched for examples...

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Hyperlink issue in Empoyee centre

Hi all, I am trying to debug an issue but I am not getting anywhere. In employee Service Portal, whenever a user raises a case, the hyper link is coming if i hover on the case in my Request section in portal. But the thing is it is working only for H...

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Creator Con 26

Hello Team,When we have CreatorCon for 26 ??and any meetup pls

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What is ServiceNow

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How to change the logo of servicenow?

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