ServiceNow Community

Create a Checklist in Service Operations Workspace

Dear All, I am trying to add checklist to change_task table in ServiceNow. I was able to add it in the Native view with Form layout > Checklist (Formatter). However, i want the same in-Service Operations Workspace. I am referring to this Blog - How...

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notification when Service request SLA reaches 90%

HI Team - can any one pleasse help me on this requirment How To start sending auto triggered mails when the Service request SLA reaches 90% SLA . we have already configured SLA on requested item table please help me wth configuration steps . Thank...

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First Run of now-sdk transform Creates Metadata Instead of Fluent Files

Hi everyone,I’ve noticed something interesting with the "now-sdk transform" command and wanted to share my experience in case it helps others (or maybe gets some attention from the team ).On the first run of "now-sdk transform", it generates everythi...

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SAM Software metering and usage

We have recently starting implementing SAM Pro and have deployed ACC with OSQuery to provide advanced software metering and usage. We have found that, despite seeing the raw usage data retrieved by ACC in the ECC queue, the staging table is not gett...

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Installations requiring more than one license type per installation (RedHat Enterprise Linux)

Hi, I have the scenario where we have purchased RedHat Enterprise Linux Subscriptions (Standard/Premium) + the Extended Support Lifecycle License which is required in addition to the Standard/Premium subscription. The entitlements have been created u...

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Entitlements
Redhat
SAM Pro

Resolved! Proper way to wait for Change Closed or Cancel condition

I am creating standard change requests dynamically in a Flow Designer flow in response to a user submitting a RITM. The flow is configured to wait until the change's state is closed or cancelled, and update / close the RITM accordingly. However, I ge...

Question

ServiceNow SAM Pro – SaaS Discovery and SSO Integration

We have implemented the ServiceNow SAM tool and we can currently see only installed/on-prem software. We are not able to see SaaS applications, except for Microsoft and Adobe. While researching online, we came across something called SSO Integration ...

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SaaS

Where can I find this system property?

Hello, I'm looking for this systems property: glide.cmdb.logger.source.identification_engine Can someone tell me where to find it? I've looked in sys_properties and the cmdb Properties. I'm reviewing the logging features in the cmdb. I'm on Zuri...

Question
Data Foundations
Data Health Tools
Service Graph Connector

Content Filtering-Knowledge check stuck at a question

Hi, can someone assist me on how to pass the question as below ?I have tried multiple times and ways to pass not happening I have tried submitting answers as 1) Roles, 2) Role-Based, 3) Role-Based access management.. still stuck at the same questionP...

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create a new list from filtered list in serviceoperation workspace

Hi ALL, Hope you al can help me out.is there a way add a new list in SOW from filtered list. Thanks,

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Resolved! Best way to identify which HR group manage which HR Services in HRSD?

Hi Community,I’m working on an HRSD dashboard and looking for a reliable way to identify which HR teams (assignment groups) manage which HR Services. as i need to create a new report to t to reflect the which team manages which type of HR Services.I...

Question

hide HR case details in the esc

Hi Community,I’m working on an HRSD offboarding scenario and looking for guidance on the best-practice approach for HR case visibility.For an offboarding HR service:The HR case should be hidden from the subject person when the subject person is an ex...

Question

Assign the HR case to a Team after the approvals are completed

Hi, I need to modify the HR record producer / catalog item so that the resulting HR case is assigned to the HR team only after all required approvals have been completed. At this time, the HR case is receiving a team assignment immediately upon creat...

Question

Translation of Article with Attachments

When translating an article with attachments, we understand that the attachments do not translate themselves, but should the attachments transfer to the translated article? We are finding that .png do transfer to the translated article, but .pdf do ...

Question

HR Task is created with errors. (HR Task is of type collect employee input)

Hi all,I have an issue with the HR Task of type collect employee input form. I created flow to collect the metric results and map them to the HR Case fields. This employee form is the existing form with 4 string fields. I added two additional fields ...

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