ServiceNow Community

cleanup

Please create a weekly job running at 7 AM CET on Saturday that check the members of the group LIT-SG-ServiceNow-Approvers and if no approval in a requested state exists for the member, then remove the member from the group. can anyone explain how to...

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can't create a catalog item using REST API

Hi @Ankur Bawiskar I'm trying to submit a request using Postman with the API and payload below, but it's generating a cart ID instead of a request number. I've followed your instructions in the old post. Post : https://dev.service-now.com/api/sn_sc/s...

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Trigger UI Builder Page modal using Client Script[sys_ux_client_script]

Hi Team,I have a quick question, I have created three Modal on the page on click of a button first modal will appear which has choice field based on the choice either modal two or three should popup, my current approach is i have created a client sta...

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Step by step Guidence for Servicenow beginers

Blog: Mastering ServiceNow – Beginner to Advanced Guide (Simple Explanation) Before We Begin — A Note to YouIf you've ever opened ServiceNow and thought “Where do I even start?”, you're not alone.Many people use ServiceNow daily but don’t fully unde...

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Resolved! can custom app be deleted?

Can we delete our custom app from our instance?

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Best Practice to Allow Users to Upload Attachments During Incident Creation with AI Agent

Hi everyone,I’m currently implementing an AI Agent to help users create incidents through chat. The agent asks a few clarification questions, drafts the incident details, and then creates the incident after user confirmation.We would like to allow us...

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GlideRemoteGlideRecord API Magic : Seamless Instance Access

When aiming to synchronize data between instances, our primary focus naturally shifts to REST/SOAP API integration. While going through from one of the requirement, I've explored a way that allows seamless data synchronization between different Servi...

Article
Scripting and Coding

How to restrict a Module/data visibility

Hello Everybody, I created a new module called "Assets Data Import" which is reference to Data Source(sys_data_source) table.I want to restrict the data visibility, only 4 data sources needs to be visible when a user click on it, but its not working,...

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P1 Onsite SLA (4 hours) on Case Task in ServiceNow (CSM).

Hi Everyone,I’m implementing a P1 Onsite SLA (4 hours) on Case Task in ServiceNow (CSM).Requirement:SLA starts from Case Created TimeStops based on Arrival Time (custom field)≤ 4 hours → Achieved4 hours → BreachedChallenge:Arrival Time is entered at ...

Question

Resolved! ATF

Hello Everyone, Iam working on ATF. While automating a test script, I have come across a scenerio where i have to add multiple CI under a change request. I was able to go and click on add button on the affected CI's related list. Im not sure how to s...

Question

What’s the best way to cancel bulk RITM tickets and their flow executions?

Hi everyone, our catalog form is using Flow Designer instead of Workflow when creating RITM/SCTASK tickets. Now, we have 5,000+ invalid RITM tickets that we need to cancel, along with their flow executions. I just want to ask what the best way is to ...

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CSM Escalation Case - Collaboration Manager Field Availability

Hi All,I am not a CSM expert and I have a question. We are trying to solve for a visibility issue once a CSM case is escalated. Once the CSM case is to be Escalated, the "Tier 1" needs to have visibility to the escalated case so they can add commen...

Question

AWA Reassign

#Role: You are a ServiceNow technical expert in CSM who needs to troubleshoot the issue below and come up with a solution. #Problems to troubleshoot:We have two case types: "complaints and escalations," which is OOB, and another custom-created, "te...

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Deactivate a portal and optionally redirect to an alternate portal (Xanadu)

Articles, Blogs, Videos, Podcasts, Share projects - Experiences from the field Hi there, Out-of-the-box ServiceNow comes with several Service Portals. What if you want to deactivate some of these portals, and perhaps even redirect users? Since yo...

Article

Show Inactive Announcments for last 12 months in Service Portal Widget

I have a client that is wanting to have a separate widget underneath the OOTB Announcements widget, to show all historical inactive announcements that have been published for a specific portal. I have taken a clone of the OOTB Announcements Widget, u...

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