ServiceNow Community

Need guide on Certified Implementation Specialist - Data Foundations (CMDB and CSDM) (CIS-DF (CMDB a

Hello Team.looking for guidance on exam-Certified Implementation Specialist - Data Foundations (CMDB and CSDM) (CIS-DF (CMDB and CSDM))if anyone can guide or any exam notes/PDF ?

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How to raise a ticket for login issues

I want to raise a ticket but I could not find a way to do it. When I try to merge my old account with the new account it shows: Facing some technical issues. Please try again.When I try to open support it show: Sorry, you can't login with this Servic...

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Variables are not appearing under Variables names drop down in Catalog client script.

Hi All, Have to create onChange client script so ,under Variable name drop down, not able to see variables(there are 30) to choose , and it is a record producer. Attached the screen shot refernce.I just tried by creating new single line text variabl...

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UI Action visible both in standard form and Project Workspace Planning section

Hello Community,We are experiencing an unexpected behavior related to UI Actions defined on the sys_ui_action table.We have created a button that is intended to be visible only on the standard form view of a Project record. The button behaves correct...

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Service Mapping: Load Balancer Service is ignored since there is no relation to the load balancer CI

Getting this error while trying to top-down map a service using an api endpoint. The Load Balancer Service mentioned in the error is part of an Nginx Load Balancer. Has anyone seen this message before? Thank you

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Service Mapping

How can you download ODBC drivers without a support contract or organizational access?

I’m currently unable to download the ODBC drivers because the portal requires a Now Support ID to proceed. At the moment, I am not associated with any organization and therefore do not have a Now Support ID.Could you please advise on how an individua...

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How to create a report to show the ticket count on the daily basis using Created field in ServiceNow

I want to create a Report to show the Ticket counts on the Daily basis, but I only have "Created" field which is a Date/Time field and hence the Aggregation couldn't be done on Date only, it considers time as well for each group. Please help me creat...

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ServiceNow (SNOW), PIR stands for Post-Incident Review

What is PIR?A Post-Incident Review is a formal review conducted after a major incident has been resolved.Its purpose is to analyze the incident, identify root causes, and determine preventive actions to avoid recurrence.PIR is part of ITIL best pract...

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Enable one-tap editing for incidents on Mobile Agent

Hello,I want to let fulfillers change values of incidents fields on Mobile Agent by simply tapping the field, and not by selecting three dots -> Edit.Is there such an option? Can I configure one?Thanks

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Agent Mobile App
Zurich

NEW: Official Practice Tests Now Available for CIS-CSM and CIS-CMDB

Hi Community, We're excited to share that ServiceNow University has partnered with MeasureUp to bring you the first official practice tests for ServiceNow certifications. What you get: Realistic, exam-aligned questionsDetailed explanations for ev...

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Redirect Provider Notification to 'Details' Tab instead of 'Overview' in Service Operation Workspace

Hi Community,I am working on Service Operations Workspace (SOW) and have configured Provider Notifications. The notifications are working fine and appearing in the notification bell icon.The Issue: When a user clicks on a notification from the bell i...

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[Lab Validation Notes] Welcome to ServiceNow (Zurich): Lists and Filters

This post shares learning notes from troubleshooting lab validation issues encountered while working through the Lists and Filters module in the Welcome to ServiceNow (Zurich) course. It focuses on common error messages you may encounter if validatio...

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Resolved! Remove/hide choice selection on UI actions in Source to pay workspace

Hi all, In Source to pay(APO Module) workspace when we click on 'New' UI action a dialog window is opening with case type selection having more choices. Here i want to remove the other choices and only able to select Invoice case. Is there a way to ...

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Field value definition for operation

Trying to figure out the definition of values under "operation" field in "interaction_related_record" table, and how to relate it back to Interaction, any help would be appreciated.

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OAuth 2.0 setup for Jira Spoke – Need Help

Hi, I’m trying to configure OAuth 2.0 authentication for Jira Spoke in ServiceNow.Has anyone implemented this successfully? I need help with the Jira app configuration and the Connection & Credential setup in ServiceNow. Any guidance would be helpful...

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