Introducing the interactive view with Now Assist in Virtual Agent

With AI Experience by ServiceNow, prompts replace pages and conversations replace clicks. Interact with AI agents through text, voice, images, or data—right where you work. One such example is the new Interactive View with Now Assist in Virtual Agent...

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best method to show resolution codes depending on the category selected

best method to show resolution codes depending on the category selected.  If a certain category is selected i would like certain resolution codes to only show.  All other categories can display the default codes to show. 

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Track usage of Platform Analytics dashboard

Hi,How we can track usage of Platform Analytics dashboards.We want to see, who all are the users are using dashboard's of Platform Analytics.Where we can get this information? Thanks.

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ServiceNow Studio Publishing Issues

Hi everyone, I'm currently building out a large custom application using the new version of ServiceNow studio and have started experiencing issues when publishing from our development to test instance. When I publish, there are often changes made whi...

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My old PDI Got reclaimed for which MFA was configured. Unable to login to the new PDI due to MFA

My old PDI Got reclaimed for which MFA was configured. So requested for a new PDI and now Unable to login to the new PDI due to MFI linked to the previous one. Is there any way i can disable the MFA or link it to the newly created PDI. Please let me ...

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Watchlist

Hi,  My org wants to use Watchlist function to be able to add users who are neither agents nor Requestors to tickets. The use of watcher to be able to view and comment on the ticket where they are added as watchers. Is it possible to achieve this wit...

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innovation management

As an Idea Manager,I want the Idea Number, Category, and Owning Territory fields to be displayed on the form when I click Open in Platform,So that I can view key details and edit Category to associate the idea with one Portfolio value, while Owning T...

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reporting trouble

hi All, I trust this email finds you well. Situationi want a report showing all incidents in a period of time where i can specify in a filter the it owner.The "IT owner" is a reference field in the business application form.We use the "configuration ...

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IRM Risk Assessment -Questions not visible -

I am not able to see the questions/factor for Inherent and Residual assessments for some Risk Assessments. I can only see the scoring section. I am not able to see Impact and likelihood sections.    

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In Change request

In change request ,(please reffer to the screenshot)  GRAY circle: Can you put that as read only (cannot unpin for users)RED circle: Can you rty to remove it?BLUE cicrle, it is possible to change it just like the image below?   

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I want to display a confirmation pop-up when the knowledge deletion button is pressed.

Deaar Experts I understand that this is probably not possible because ServiceNow is a SaaS service, but I've received requests from my company, so I'd like to know. We've had several incidents where knowledge owners accidentally press the "Publish" i...

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GITHUB and Code Repo

Can we use Git HUB to deploy both scoped APPs and global APPs between instances?  Also, can we store files using Git HUB to store and retrieve code between different developers working on the same code? Your response is greatly appreciated. Thanks,Sa...

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Creating Risk Conditions

My first time creating a Risk Assessment and Risk Condition. I believe the first part of the Risk Assessment was okay. I created it with the conditions Active = true and Type = normal. I created 3 Assessment Metrics: Question: Is there a rollback pla...

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HI All , just joined the community

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