ServiceNow Community

Guided Tour for Employee Center

I am trying to create guided tour on Employee Center. I want to include Header (Tasks, Requests, Cart) and My Active items(Requsts, Survey) . My active items works but when the step comes to Header tasks I get an error :"Tour ended because step was n...

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Agent Workspace: how to block off certain fields from being edited

Getting used to the HRSD Agent Workspace functionality but one thing I want to know: how to block off certain fields so that they are not edited? We have been able to set up certain fields to autopopulate as they are dotwalked from a parent reference...

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Redesigned My Approvals Page with Bulk Approve/Reject & Send Back for Info

Hi Community, I recently redesigned the My Approvals page in our Service Portal to improve usability and efficiency. Out-of-the-box, the page only provides Approve and Reject options. I’ve extended this by adding the following new features:Send Back ...

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Rules

For high-performance processing, which is preferred: Business Rules or Script Includes?

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Service Catalog

Article -> Detecting Duplicate Client Scripts Using a Background Script

Hi All, This is my first try at writing article here on the community, its about a Client Script Duplicate Audit script. This background script identifies duplicate client scripts on specific tables such as incident, change_request, etc. Its goal is...

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Request to Join ServiceNow Meetup Group (India – 2026)

How can I register for upcoming meetups in India in 2026 at any location such as Pune, Kolkata, or Hyderabad? Also, please add me to the meetup group.

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How do I Bulk Delete & Update 1 Million Incident Records in Customers Production Environment ?

A customer has requested the bulk deletion and bulk update of nearly one million Incident records in their live ServiceNow production instance. What platform-native tools, background processing mechanisms, and data-handling strategies would you evalu...

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Resolved! Import Sets 2 Source Records to 1 Target Record

Hello!I'm trying to create or coalesce 2 source import set records to 1 target record.I got a cool script to do this (see below), but my issue is that my source records do not have a common source Classification field. Here's what I want to do:Source...

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Target filed is empty after processing email through Inbound Email trigger

Hi Community,I am facing an error while running the inbound email trigger "Value of filed record is not a GlideRecord". I am guessing the issue is because the inbound email's target record is empty. Attaching the screen shoot for reference.The scenar...

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The art of structured services and service offering.

All of us that have worked with the CSDM know the importance of keeping data structured. One thing is off course the discoverable bits and parts like the different CI, that we put into different classes like Windows Servers, Linux Servers, computers ...

Article

Email script

Hi, I have an email script for notification, I use it when record's insert to display the answer, and for another notification on update to display the updated answer. The script display the question if the answer is yes Example:user answer for:Q1 = ...

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need help in jira integration

Hi All, i got a requirement to do bi directional integration servicenow to jira and jira to servicenow for change request table. i need step by step process. if any one is having some documents please share.

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what is correct ans of above CSA question

An Administrator wants to review all the users having privileged access toidentify and then mitigate related access risks. Which Security Center featurecan help fulfill this requirement?A. Security posture consoleB. Security hardeningC. Security scan...

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What Unload homepage option do?

What Unload homepage option do?A. Add homepageB. Delete homepageC. Retire homepageD. Update homepage

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Editing reports (sys_report) navigates to Performance Analytics Workspace

Hello everyone, As an admin, navigation to sys_report_list.do, I try editing a report by clicking into it and clicking on the top-right "Edit report" button. It navigates my to the old (sys_report_template.do) UI, this is the wanted behavior. As a re...

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