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serviceNow XML

Hi Team, when I try to export the XML file prod I am not able to perform that activity with out admin role and please guide me what is the reason behind it RegardsMahesh 

  • Question

Resolved! HRSD Employee Relation

I am unable to find "Summary Report" UI action (which containe Employee Relation out of the box templates) after creating Employee Relation Case on HR Agent Workspace? 

  • Question

EA Workspace, Application Rationalization list view modification

Hi- I'm looking for details of where we can configure which business application columns should appear in the List view in Application Rationalization module in EA Workspace.  We can select/deselect some items but not all ootb items are available to ...

  • Question

Alert CI Not Populating for Events Where CI Is in Message Key

Hi All,The node name is present in the Message Key for all events. However, for some events, the CI name is also populated in the event Node field, which results in the Alert Configuration Item being populated correctly. For other events, the CI name...

  • Question
  • Event Management

anyone created ATF Test Cases in Workspace?

Hi,I have worked on ATF Test Cases in Classic, and I will soon work on Workspace. I am trying to do it in PDI in the Service Operations Workspace. There are no Test Steps concerning Workspace. How should I work? Do I need to install any plugins? Has ...

  • Question

pie chart

how do I change to pie chart what's the priority header looks like ? 

  • Question

ServiceNow University SSO loop issue

I can log in to servicenow.com with my ServiceNow ID, but when I try to open Now University I get stuck in an infinite redirect loop between the SSO login page and the University URL. I never reach the University home page or my course. I have alread...

  • Question

Mass Closure - Problem Tickets

I am in the middle of a project to close out items that have become orphaned or aged out.What I found is there are 527 open Problem tickets going back as far as 2020.These are all being assigned to a group that has no members in it, and we have found...

  • Question

Would like to deactivate the API that are not usufull for my instance

Hi gurus,Wondering if better than making the security of the API we dont use on ACL, it should not be better to deactivate them, for example we have more than 200 active Scripted Rest API. Should we not deactivate them?How to guess the ones usefull f...

  • Question

Change Bulk upload

Hi Team, This is regarding the Change Request bulk upload.Requirement regarding the change bulk upload, including the expected format, mandatory fields, validations, and any prerequisites. We need to create one front end form (Catalog item or Record ...

  • Question

Please Select your issue message at start

In virtual agent I have tried many different things like creating very simple custom greeting setup topics, but I cannot get rid of the "Please Select your issue" message that pop up at the when a user first starts the virtual agent.  It shows up bef...

  • Question
  • Virtual Agent

Table API Best Practices

Hi all, Are there any best practices regarding volume of table APIs? We are hitting the table APIs millions of times per day, mostly for GET requests. We're not sure if that is standard or if at that volume we should look at other methods? 

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