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What's New Popular Posts Community Highlights Discover Community Events More The latest in Community Posted by Mike Scully Kickstart Your ServiceNow AI Platform Zurich Release News & Complete Guide- It's Here! ServiceNow ... Read More Posted by jordancbaron Stirring Things Up: September's Community Cafe Welcome to the September Community Cafe! We may be a little late pouring this month... Read More Posted by jordancbaron CreatorCon is Coming to World Forum Chicago! Hey, ServiceNow Community! Clear your calendar for September 18, 2025. You won’t wa... Read More Posted by ServiceNow Unlock your Skills with ServiceNow University & Professor Idris Meet Professor Idris -... Read More Posted by laurenmcmanamon Zurich Content Archive We've Made It To the End of the Alphabet - Zurich is HERE! 🇨🇭 That means its also time for your Develo... Read More Posted by jordancbaron Register for TechNow, Live Code, and More: July’s Community Cafe For over a year, the C... Read More Posted by Earl Duque ServiceNow Developer Advocates AMA #1: Inside Scoop and Career Hacks! The ServiceNow Develop... Read More Posted by laurenmcmanamon Podcast: Break Point - Build Agents Have Entered the Chat! Welcome to Break Point... Read More Posted by jordancbaron Missed Knowledge and CreatorCon 2025? Here’s How to Catch Up Missed Knowledge and C... Read More Posted by ServiceNow From bold ideas to bold transformation: a Knowledge 2025 customer success recap Keep the Knowledge 202... Read More Posted by Earl Duque Yokohama Content Archive Your Yokohama release is here! The Developer Advocate content is being done differe... Read More Posted by Kristy Merriam Playbook Localization in Yokohama: Making Global Workflows Effortless Playbook Localization ... Read More
Popular Posts Posted by Patrick DeCarl1 Does business rules still fire when creating a project from template? I have a simple insert... Read More Posted by Kyle Wiley Dot walking through multiple tables in client script I am trying to dot walk through multiple tables in an ... Read More Posted by Community Alums Is there a way to view the sprint that are closed in Agile Module Hi, There is ask where... Read More Posted by Sachin Pratap S CA Spectrum Connector Definition Hi, We are planning to integrate CA Spectrum with ServiceNow to pull events as part... Read More Posted by mike2agk Exclude/stop the Insert/Creation or update of CI's based on Name during Disocvery All, Do we have a way ... Read More Posted by kendall_lin Time Card & Time Sheet Qs - Approval and Related List Display Hello,My organization ... Read More Community Highlights Prasanna_Patil Specialist Groups, users, location creation using Service Bridge Hello All, Can some one confirm me if we can create Gr... Read More mayankkumar Specialist ServiceNow CSA Discounted Voucher Hello community,-------------------------------------------------------------------... Read More Ramya V Specialist Customizing Mobile Card Views with Mobile UI Rules in ServiceNow Customizing Mobile Car... Read More JessicaLanR Specialist Letters to a ServiceNow BPC: My Journey and Why I Wrote This Book When I first started a... Read More Its_Azar Specialist Role needed to call rest API I have a Record Producer in Service Portal. On change of a field, I call an endpoin... Read More Prasanna_Patil Specialist Mapping of roles with license Hello all does anyone have idea about the table in servicenow where roles are mappe... Read More RohitGeorgV Specialist String to Price field mapping From external system to transform table I'm receiving the amount as- 100 EUR which ... Read More Ramya V Specialist Adding More Details to Record Cards in the Mobile App Adding More Details to Record Cards in the Mobile AppS... Read More Discover Community Community Central Just joining the Community? Start by exploring Community Central to discover all the different corners of the ServiceNow Community and see how you can get involved. Learn More Product Hubs Looking for details on a specific ServiceNow product? We’ve got you covered. Dive into our extensive product hubs, packed with all the information you’ll need. Learn More Community Events Join Community events like Developer Meetups and Ask the Experts to connect with ServiceNow enthusiasts, share experiences, and network both locally and virtually! Learn More User Groups User Groups (SNUGs) offer an opportunity to connect with fellow ServiceNow enthusiasts in your city or region, bringing together people with shared interests and experiences! Learn More Upcoming Events Online Ask the Experts: Driving Platform Adoption Hosted by Allen Andreas 30 Sep, 2025 08:00 AM PDT Event Details Online Live on ServiceNow: What's New in the Zurich Release for Customer Success Hosted by Lolita Honkpo 30 Sep, 2025 08:00 AM PDT Event Details Online Live on ServiceNow: What's New in the Zurich Release for Customer Success Hosted by Lolita Honkpo 30 Sep, 2025 08:00 AM PDT Event Details Online Live on ServiceNow: What's New in the Zurich Release for Customer Success Hosted by Lolita Honkpo 30 Sep, 2025 08:00 AM PDT Event Details Online AMS/EMEA - Register Now for 2025 September Enterprise Architect Vision Series - (Live Session & QnA) Hosted by Vinitha Chukkala 30 Sep, 2025 08:00 AM PDT Event Details Online Live on ServiceNow: AI Academy Hosted by Lolita Honkpo 30 Sep, 2025 08:30 AM PDT Event Details Join the Community Welcome to the lively and ever-growing ServiceNow Community! Whether you're a newcomer or just looking for a quick refresher, we're here to support you every step of the way. Grow together Tap into Community to unlock real-time opportunities for support and growth. Unlock Potential Connect with others Elevate your expertise and deepen Community connections, whether online or in person. Find an Event Join a group Dive into countless groups across our Community and let your voice be heard. Find a Group Become an expert Boost your expertise, elevate your reputation, and connect with top professionals in the ecosystem. Build Your Reputation

Community activity

Agentic AI Pre requisities

Hi All, Could you please share the detailed prerequisites document for deploying Agentic AI?

  • Question

Dynamic SOAP message

Hello Friends,Need your help, below code is not working dynamic, any mistake in request body. Creating the record in external system but caller and short_description is not dynamic it is inserting ${sd}, ${caller_id}. var sp = new sn_ws.SOAPMessageV2...

  • Question

Import API - CSV - set the delimiter

Hi community,I'm actually facing an issue while trying to import a CSV file via Import Rest API.Indeed, the separator in my file is the semi column (";"), so when I import my file through Import REST API (sys_import.do), it doesn't recognize my separ...

  • Question

Platform Analytics Dashboard

Hello All, I would like to have the ability to filter out the data by type of system (Windows Server, Computer, etc.). When you explore a CI, it is in a field called "class". What I like to to do is provide a filter that has all the possible values f...

  • Question

Unable to change the state in Integration

We have integration between Webexternal tool and servicenow , When they push the web automation in there end servicenow create change request , but when they are trying to update the state NEW to REVIEW its not working ACL is fine should i need to ad...

  • Question

HTML support for work note

Hi All,Is there any way that we can push HTML format in work note section from server side code ?

  • Question

URGENCY , PRIORITY , IMPACT

URGENCY , PRIORITY, IMPACT1. Does incidents , requested items , problems , change maintains the same URGENCY, PRIORITY , IMPACT value across all modules ; or shall we configure various values for each modules.

  • Question

ACL for audit

I have enabled audit for a table to see the history list in a table. Currently it is used for all users. But this should shown only for a specific role not for others. Do anyone have idea on this? Can we implement through ACL.

  • Question

Unsupported flowLogic type: TOP_LEVEL_CATCH

Dear all,I am on glide-yokohama-12-18-2024__patch7-08-14-2025.I created a new flow in flow designer with many actions like "Create catalog task", if-conditions, run-parallel etc.I always clicked "save" and "Activate" after some working steps. But now...

  • Question

How to add indent/outdent as formatting option to Workspace HTML editor?

Hi, I've been able to add indent/outdent to HTML editors in the backend by editing the property "glide.ui.html.editor.toolbar".  Now I'd like to have this functionality for the editor on the CSM workspace draft mail, but the property changes don't ap...

  • Question

How can we add action button for RITM(Requests) on ESC

Hi Team,We have a requirement to add ' Action ' drop down on ESC page for the " My requests" records when opened by the caller . The expected actions drop down options are " Reopen, Cancel '. We have earlier done this sort of customization for incide...

  • Question

How to make multiple "checkbox" variables mandatory.........

Hello, Please how can I make multiple "checkbox" variables mandatory on a request form. Basically, there are about 6 checkbox variables and each of them must equal to "TRUE" for the form to be submitted. If one or two of those checkbox are not checke...

  • Question
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