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Duplicate Email Notifications Sent to Assignment Group After Yokohama Upgrade

Hello All,We recently completed the Yokohama upgrade, and since then whenever a Service Catalog request is submitted, the assignment group receives duplicate email notifications. This behavior was not present prior to the upgrade. This issue impacted...

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How To Strategically Incorporate AI and Automation Into Your Company

How To Strategically Incorporate AI and Automation Into Your Company Author: Teresa Purdy Throughout my career, I’ve focused on building and leading effective teams and I firmly believe all leadership starts with empathy and understanding your pe...

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Create a field on cmdb_ci table in a domain separate enviroment

Hi, I am planning to create a custom checkbox on cmdb_ci table, on a particular domain. how do i make sure if that field is not accessible (read/write/update) by other domain users.

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trigger on sys_email table in flow designer

Hi: I want to have a trigger on sys_email table in flow designer, but the table is not there to select. Any idea how to enable it?Thank you!

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Template table name is getting messed up when I move my Kb article template to other instance

Hey everyone, I am facing a weird issue, I created a template but I captured it in update set when I finished the template. I was not capturing it from the moment i started making it. Screenshot of the template :Now when I move the update set to the ...

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1st "Email Received" note in incidents logged using wrong user, 2nd update is correct; the cause?

Hi there,We import mails out of mailboxes that are registered as "Exchange Online Integration Mailbox".We have also an OAuth integration and use the Microsoft Graph connector for reading out mail.Our Exchange Integration Script Include polls basicall...

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ITSM: General

Best Practices Related to Placing Cases in Suspended State

Hi everyone! We've been asked to find a solution to send automatic "chaser" emails to case assignees when cases are in suspended state. We're thinking that our customers are trying to find a system solution to a process related issue. It's our impres...

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Use of regex in Vulnerability classification rules

We have performance issues while running classification rules or during the import of vulnerability data into our instance. We have a lot of rules which uses the "contain" condition to classify vulnerabilities. I was thinking of using regex for the s...

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Work notes only copied to one task, not all

Hi My business rule isn’t working as expected. What am I missing? When I add work notes to Task 1, they only update Task 2, but Task 3 doesn’t get any of the notes. It seems to copy notes from Task 1 to Task 2, but Task 3 remains unchanged (function ...

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Resolved! Access to api 'put(sys_user_preference.value)' from scope 'sn_hr_sp' has been refused due to the api's cross-scope access policy - How to fix this erroe

Access to api 'put(sys_user_preference.value)' from scope 'sn_hr_sp' has been refused due to the api's cross-scope access policy How to fix this error. In Header widget I used the below lines Server Side - var myreturn = false; var prefVal = g...

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Process Mining Academy

Come join us for a new series of live events focused on ServiceNow's in-platform Process Mining solution(formerly known as Process Optimization). Every month product experts will demonstrate concepts, provide best practice guidance, discuss upcomin...

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Multi-Factor Authentication Pair Device Response is Invalid

Good morning,We just upgraded our dev instance to Yokohama. MFA is being enforced for accounts that do not use SSO.We have one account that fits this criteria - when I try to setup MFA on that account I get a message " Response is Invalid" when it t...

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Playbook Attachments Mandatory

Hello, I'm wanting to make adding an attachment to the playbook activity mandatory. As in the User can not move on to the next activity until an attachment is attached and a notification pops up informing the User of this requirement. Does anyone kno...

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Order Guide not displaying Next/Submit buttons in Service Catalog

When I'm in the Service Operations Workspace and put in the name of a Catalog Item in the search bar on the upper right, the Catalog Item has no "Next" or "Submit" button.Note that this Catalog item is an Order Guide. So far, this only appears to hap...

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Project workspace status report dropdown default

Hello All, On project workspace, For status reports we have the 'create new' button with dropdown option as 'copy' like in the below screenshot. I want to make 'Copy' as default button instead of 'Create new' and put 'create new' in the dropdown opti...

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